San Jose based 8x8, Inc. is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8x8's out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
8x8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8x8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment. Product Features:
Virtual Office / Virtual Office Pro - Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
Virtual Contact Center - Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration
Why 8x8?
Global services: 12 data centers, patented geo-routing, global extension-to-extension dialing, and service in 100+ countries
Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader
