Mitel Connect tip of the day from BTX. We are a Mitel ShoreTel dealer San Jose with many annual awards for 95+% customer satisfaction ratings. Tip of the day: How to setup Call Handling Modes for Out Of Office forwarding to cell phone. Go to your Connect software, click on Connect, Settings, Call Routing. You will see under Availability Routing the When line with a drop down arrow, hit the arrow then select Out of Office. On the right side select Incoming Calls Are Immediately Routed To, hit change, then at the bottom select Always Forward My Calls To and enter your cell phone number there and hit save. You can now change your Call Handling from your software or your desk phone by hitting Mode/State depending on model of phone and software. We are a Mitel ShoreTel installer San Jose and this is a tip of the day.
BTX is an authorized reseller and installer of RingCentral. Tip of the Day, using Custom Call Routing rules. You can use custom rules to allow family members, important customers, or you boss to forward to your cell and all other calls can go to your office phones voicemail. You can customize hours, days of weeks to schedule different rules to apply to your profile. These powerful tools help you work more efficiently while not being tied to your desk. BTX is a RingCentral dealer and certified installer and can help you with the process.
Using One Number Access to do advanced call forwarding or ringing of multiple phones in a users profile. Log into VO Configuration Manager (virtual office), go to Users, More Options, Select Edit, then Advanced Settings. You can simultaneously ring phones or ring one phone then another and another. You can also set it to wring another phone when Internet Connection is down. Many options and advanced features can be setup by the user, the power and choices are yours. 8x8BTX San Jose is a premier 8x8 provider reseller here in the Bay Area.
BTX of San Jose tip and trick of the day for RingCentral users. BTX is a local installer and reseller of RingCentral and using the SoftPhone to send faxes is a simple and easy setup. Click on the Fax icon at the top of your screen then fill in your personal information. Next add the phone number of the receiver and click add to the recipient list, next add a note in the cover page like "Smith files", and then click Attach to add your document. You can send it now or schedule it for later. Simple and easy to send faxes from your own desktop!
8x8 is a hosted business VOIP system trusted by more than one million business users globally. This single engagement system collaborates video, voice and contact center features. BTX and 8x8 can provide your business with faster and smarter communications. BTX is a San Jose 8x8 provider and offers all the latest features and services offered by 8x8. Let us help you go towards the future of hosted and cloud communication with a guided hand. BTX believes in providing a great 8x8 experience and our goal is to help you plan, setup, and execute your 8x8 cloud migration. Since we are a strong believer in great service we can promise that your experience with BTX and 8x8 will be of highest standard.
RingCentral was ranked #1 in the UcaaS category by Gartner for 2018. RingCentral has been a leader in the Unified Communications As A Service space consistently over the last 5 years because of their constant development of new applications and integration with the latest CRM tools. San Jose based BTX is a proud Reseller and Support provider of RingCentral. RingCentral Reseller San Jose, RingCentral Installer San Jose
San Jose based 8x8 reaches the 1 million user mark and is rated as the highest quality cloud based phone system by the Tolly Group. They tested 8x8, Microsoft Skype for Business, RingCentral, and Google Voice for voice quality. They tested for packet loss, jitter (delay), bufferbloat and other conditions that negatively impact voice quality. 8x8 ranked highest in the majority of the test cases and overall ranked highest.
Mitel Connect is officially the one solution to all your ShoreTel needs. The platform formerly called ShoreTel Connect has become "Mitel Connect. This team collaboration of products provides the best of all unified communication under one name. Mitel Connect offers cloud solutions, onsite site solutions and hybrid services. Don’t let the new name mislead your interest. The product formerly named ShoreTel Connect lives strong and is very much the milestone of tomorrow’s communications. Mitel Connect has been voted as #2 in Unified communications as a service vendor worldwide, coming within one percentage point of the #1 market share position based on subscribers.
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The technology you use in the office should enhance your ability to do business. That’s what technology does! Yet, the same technology that helped you serve clients better just a short 5 or 10 years ago can just as easily hinder your staff’s ability to work as fast or effectively as you need them to, as your customers expect them to and, unfortunately, as some of your competitors already do today.
If you’re using an older business phone system, it could be slowing your company down in ways that aren’t always easy to see.
Phone systems like ShoreTel Connect ONSITE allow you to seamlessly integrate your communications systems with your business and customer applications. This integration shaves time off simple tasks like retrieving customer information, routing inbound callers to the right person, and placing full customer records on your employees’ screen as a new call connects. Features such as these can not only make your employees more productive, but also get the customer’s experience off to a great start.
Enriched Customer Service
When customers contact your business, what kind of experience are they getting? If you’re relying on older systems, they’re undoubtedly having a disconnected, frustrating experience.
With a basic phone system in place, it’s easy to assume that all is well as long as you have a dial tone. But today’s communications need to go beyond that. Are your customers often bounced from one representative to the next, hoping to find the right person to solve their problem? Do they end up repeating their issues to each new person who comes on the line, and face lengthy hold times while the new representative accesses their information all over again? This once state-of-the-art phone system is now inhibiting your ability to support customers in the manner to which they’ve become accustom, and that your competitors most likely provide.
But it doesn’t have to be this way. If you integrate your phone system with your CRM tool and communications tools, you can access professional contact center features that are natively integrated with your ShoreTel Connect ONSITE solution, delivering a better customer experience.
Enhanced Worker Productivity
As businesses like yours try to do more with fewer workers, it’s imperative to minimize disruptions and make the workflow more seamless.
With an older phone system, the work environment can be disruptive and confusing. Customers are easily routed to the wrong department, getting more frustrated as they repeat their information to multiple agents. Employees may have to switch between multiple screens or devices, or manually input or copy data to accomplish repetitive tasks. Seconds lost to those tasks add up to hours and days – even weeks – over the course of a full year.
A modern communications system like ShoreTel Connect ONSITE gives workers the ability to merge their phone into their applications. As a result, instead of navigating multiple windows, they can access the phone system features from within applications, like their CRM, using an intuitive interface.
If your business uses Skype for Business to manage video chats, instant messaging and desktop sharing, but it’s all separate from your phone system, a ShoreTel Connect ONSITE solution can merge those applications so that with the click of a button, you’re connected and using all the features of your phone system from within the Skype application.
When you leverage a business communications system that integrates with your applications, like ShoreTel Connect ONSITE, you provide a technology-enriched communications system that allows your workers to work better together and gives your customers a smooth, seamless experience.
Does your phone system create a positive customer experience? We can help. Contact us at (408) 385-3485.
If your business phone system works, you might think that’s really all that matters. But the thinking that all you need is a dial tone could be preventing your users from communicating effectively – internally and externally.
If you’re using a legacy PBX system, your phones aren’t meeting the evolving needs of your business. Unless you look closely at some of the costs of keeping a legacy system, you might not realize the hidden costs behind it. The costs of upkeep, the inability to provide the best customer experience and the lack of worker mobility can be very damaging to your business, in ways you don’t even see.
The reality is your phone system can – and should – be doing more for you.
Older, legacy phone systems are expensive to maintain and encounter a number of challenges with upkeep. Legacy software and servers require periodic updates or replacement that may no longer be available. In some cases, vendors have gone out of business, leaving customers with no real support for their systems.
A modern phone system, like ShoreTel Connect ONSITE, is easy to deploy and maintain, so you get a more affordable system based on a modern, agile solution.
Legacy phone systems tether users to their desks, offering limited options for a workforce that now can work from anywhere and from any device. Older phone systems such as these provide only the most basic forwarding options. Today’s modern workers – who can do their jobs from the office, remotely or on the road –expect to have tools that enable them to work in teams, collaborate, share content and communicate – all from a unified solution. They must be able to instant message, call, video chat and more from any device, anytime, without having to switch between multiple applications.
With ShoreTel Connect ONSITE, workers can call, chat, email or even video chat to connect with anyone, from any device. Connect ONSITE is a feature-rich IP telephony solution combined with an enterprise-grade collaboration suite that is easy to access via a simple modern interface.
Features like ringing multiple devices and find me/follow me are built in from the get go.
In older business models, employees worked predictable hours, from set locations, partly to make sure they were easier to get ahold of. A legacy system reinforces this model, leaving your business far less agile than your competitors.
Imagine the boost in productivity when you’re using ShoreTel Connect ONSITE, which lets employees turn virtually any endpoint into a fully-functioning phone system just like the one sitting on their desk. Features like softphone, remote number support and a fully featured mobile app allow users to access the company phone directory, make calls, use instant messaging and set up conference calls on their smartphone, PC or tablet, no matter their location.
Traditional phone systems lack security features like encryption, so your communications are more easily intercepted and easy to interpret.
For many organizations, this lack of encryption presents problems with government compliance or concerns about corporate espionage. In contrast, the ShoreTel Connect ONSITE solution offers encryption using TLS/sRTP. It has been tested and is protected against the newest vulnerabilities, as well as attacks designed for older systems.
If you’re among those companies still clinging to your current phone system because you need to retain administrative control and cloud is not an option for you yet, here’s some great news. A premises-based system like ShoreTel Connect ONSITE gives you everything that a modern cloud phone system offers and still lets you retain control while enabling modern communication and collaboration features for your business.
How well is your phone system really meeting your needs? We can help. Contact us at (408) 374-8727.
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