Mobile App User Guide
There are 2 ways to install the BTX Mobile App:
Using UC Client:
Directly from the App Store or Google Play Store
Download the CoreNexa Mobile app From the Google Play Store
Follow the instructions to install
Once the app is installed on your device:
a. Enter your username & password
b. Scan the QR code in UC Client
Navigating Around the App
The main screen is the list of menu options that provide all the functionality of the app.
Once Logged in for the first time the app will land you on the default landing screen on the Dial pad. Subsequent visits will take you to the last menu option that you closed the app on.
From the landing screen you can perform the following:
Use the Dial pad to place calls
b. Dial Pad
c. Audio - switch between microphone, speaker and connected bluetooth devices
e. Record (if enabled)
While on an active call you can switch between microphone, speaker and connected bluetooth devices.
To switch press the audio button and select which option you want to use by pressing that option
While on an active call you have the ability to receive a second inbound call. When the call arrives, you will be presented with a screen to make the following selection:
Recent call provides a view of all incoming, outgoing, and missed calls.
At the top of the screen there are two tabs: All & Missed
Each entry will provide the following:
Contacts are organized under 4 tabs:
Search through your Contacts and Recent Calls by Name, Company name, phone number or Extension. Start typing and all matches will appear.
For example, if you type in john, then all matches that have John will appear. As you keep typing in additional numbers the search will narrow down.
Changing Your Voicemail Greeting
Provides a quick and easy way yo moderate or attend a conference call.
Virtual attendant serves as a virtual receptionist that greets customers while routing then to an available employee or to alternate devices of the employee they are trying to reach. The BTX Cloud CoreNexa mobile provides the ability to perform this directly from the app.
Control Data Usage
if you want to control your data usage while using the CoreNexa Mobile app, you can select the desired data network with which to make and receive calls.
the inbound calling option allows the ability to set inbound call control:
Do Not Disturb
Allows the ability to stop notifications, alerts, and calls.
Note: when you enable "Do Not Disturb" or "Call Forward Always" an indicator appears in the lower right-hand corner of the main menu signaling these features are turned on.
Call Forward Always
Enables call forwarding to a preferred location.
Display recent calls from preferred extension. if you have more than one extension, select he "all Extensions" option.
For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email email@example.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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