Blog - BTX | Business Telephone eXchange

Checking Voicemail on a Polycom VVX400

8/20/2020

BTX Cloud Hosted Services are simple and easy to use. Here is a quick reference guide to checking your voicemail on ours services using a Polycom VVX400 phone.

When you have a new voicemail message, the messages icon displays on your line. as seen below

To listen to your voicemails you have 2 choices:
Press the Envelope Button or chose the Messages Icon from the home screen

To access the Messages Screen

Hit the Home button and select the Messages icon
Then Select Message Center > Connect
Then Follow the prompts

To access the Messages from the Envelope Button

press the envelop button located on the bottom left corner of the phone.

Once you are in your personal voicemail you will need to know your personalized password. if this is unavailable please reach out to our support team and we will assist you.

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

btx cloud hosted solutions for Mobile & Desktop Clients

8/6/2020

BTX | Business Telephone eXchange gives you the tools needed to stay connected to the business from anywhere, on any device. Our cloud hosted solution provides you with complete connectivity regardless of where you are.

OVERVIEW: BTX Cloud UC & Collaboration

With more and more businesses moving to remote workforces and “Bring-Your-
Own-Device” (BYOD) environments, the need for more effective communication
and collaboration is more important than ever. You need comprehensive tools
that allow you stay connected to the business from anywhere, any time, and
virtually any device.

cloud.btxchange.com is a Unified Communications solution that combines calling,
chat, meetings, voicemail, video, screen sharing and enterprise contacts into
a single, easy-to-use interface to improve everyday communications and
collaboration for businesses.

Never Miss an Important Business Call
Clients and colleagues can easily reach busy
employees anytime through one business
number that will automatically ring their
(BTX) BTXCHANGE UC Mobile. Eliminating the necessity to track down employees on multiple numbers,
(BTX) BTXCHANGE UC Mobile improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce. Gain the latest communication tools for your staff
so they never miss a business opportunity.

Protect Your Business
Calls are directed right to an employee’s smartphone without revealing any of their
Personal information. This helps ensure that business calls continue to be routed to the right resource, regardless of where employees are.
It also provides business continuity, so that calls
go to someone in your company versus an individual that might have left to work for
someone else (i.e. the dreaded competitor.) [Company Name] Mobile also makes it easier
to manage “bring your own device” (BYOD)
work environments.

Stay Ahead of the Competition
(BTX) BTXCHANGE UC Mobile supports the virtual business office, enabling employees to connect seamlessly to conduct business anywhere needed.

Leverage an Investment You’ve Already Made
You’ve already invested in an office phone system — so why not extend the same features and benefits to your mobile phone? Not only can your employees make and receive calls placed to their corporate phone number via their mobile device, they can leverage important communication
features, such as:

One click to join conference calls
Extension dialing to coworkers
Corporate and personal phone directories at an employer’s fingertips
Access to company international distance and dialing plan
Management of what device rings when someone calls an employee’s business number
Listen to and manage voicemail
View recent calls
Manage virtual attendant settings

With businesses moving
to remote workforces & “Bring-Your-Own-Device” (BYOD) environments, the need for more effective communication and
collaboration is more
important than ever.

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html

BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

* Star Codes used in the BTX Cloud Hosted Services

7/23/2020

BTX Cloud Star Codes

*CODE

FUNCTION

NOTES

*8 + Extension

Directed Call Pickup

Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature.

*1 + Extension

Intercom

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.

* + Extension

Intercom

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.

Extension + *

Voicemail

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.

*67 + Telephone #

Block your caller ID

Blocks your outbound call id from being seen

*70

Call Park

Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number

*71 + Spot #

Pick Up Parked Call

Allows you to pick up a call that has been placed in a park spot.

*301 + Mailbox

Record a new UNAVAILABLE voicemail greeting

Unavailable greeting will play when a user does not answer their phone.

*302 + Mailbox

Record a new “Busy” voicemail greeting

Busy greeting will play when user is on another call.

*303 + Mailbox

Record a new “Name” recording

Name is used for announcements and auto attendant directory.

*311 + Mailbox

Listen to your unavailable greeting

Allows you to listen to your unavailable greeting

*312 + Mailbox

Listen to your busy greeting

Allows you to listen to your busy greeting

*313 + Mailbox

Listen to your name recording

Allows you to listen to your recorded name

*5000

Access Voicemail Center

User will be prompted for extension and password.

*33X

Listen to Auto Attendant greeting

X is the number of the auto attendant as seen on the auto attendant screen in the portal.

*32X

Record new Auto Attendant greeting

X is the number of the auto attendant as seen on the auto attendant screen in the portal.

*57 + Extension

Listen Live

If enabled, allows authorized users to listen to another extension’s conversation. Requires password.

*58 + Extension

Barge-In

If enabled, allows authorized users to barge in
(participate) in another extension’s conversation. Requires password.

*01 + Agent ID

Call Center Agent Log-In

Used for call centers agents only

*00 + Agent ID

Call Center Agent Log Off

Used for call centers agents only

*02 + Agent ID

Call Center Agent Pause

Used for call centers agents only

*03 + Agent ID

Call Center Agent Un-Pause

Used for call centers agents only

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html

BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

Check out the UC Mobile Client for our Cloud System

7/16/2020

BTX UC Cloud Mobile App

Why Mobile? Why Now?

Key Benefits of a Mobile App

Never Miss an Important
Business Call

Clients and work associates can easily

reach busy employees anytime through
one business number that will
automatically ring their mobile app.

Eliminates the necessity to track down

employees on multiple numbers. The
Mobile App improves and streamlines
communications, seamlessly connecting
a distributed and fast moving workforce.

Gain the latest communication tools

for staff to never miss a business
opportunity.

Leverage an Investment
Already Made

You’ve already invested in a phone

system for your business, right?
Extend all the benefits you’ve already
made by making the same features
available through your mobile phone.

Not only can employees make and

receive calls placed to their corporate
phone number via their mobile device,
they can leverage key communication
features.

Protect Your Business

You want to ensure business calls are

always routed to your business versus
an individual’s mobile number who
may or may not stay with you long
term. By having calls directed right to
an employee’s smartphone without
revealing any of their personal
information, you protect your business.

The Mobile App also makes it easier

and more flexible for “bring your own
device” (BYOD) work environments.

Features and Benefits

Ability to use cellular or Wi Fi networks
Extension dialing to coworkers via your smartphone
Voicemail includes playback and forward to coworkers via email
Corporate and personal phone directories at your fingertips
Access to company international dialing plan
One click to join conference calls
One button click to reply to missed calls
“Do Not Disturb” on all work devices

Feature Highlights

Voicemail Greetings and messages
One click to join conference calls
Incoming and outgoing calls
Integrated with iPhone, business
and local contacts
Keypad for VoIP client dialing
Virtual Attendant settings
WiFi/Data Network Settings
Do Not Disturb (DND) Indicator

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html

BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

Forwarding Calls with a Polycom VVX400 Phone

7/1/2020

Polycom VVX400 phones can forward calls to a local or offsite number. You have 2 types of forwarding that can be done. Always and No Answer. The Busy forwarding only work in special instances and for the sake of functionality we will say it is not possible. Always forwarding will instantly forward calls to your designated forwarding destination. No Answer forwarding will forward calls to your designated destination after a predefined number of rings (Example: The phone can ring for 3 rings and then call forward).

Press the “More” button below the lcd screen to the right.

Polycom VVX400 More Button

Select the 1st soft key labeled “Forward”

Polycom VVX400 Forward button

Now select the type of forwarding you desire. Always or No Answer. As stated earlier the Busy option is disabled.

Selecting Always requires you to add a number and is instantly forwarded

Selecting No Answer requires you to add a number and set the number of rings

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html

BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

Mitel Teaming Up with AWS for Next Level Collaboration

12/4/2019

AWS and Mitel Chime

Mitel aims to meet the requirements of 70 million business users worldwide by being the 1st company to use Amazons Chime software development kit. This kit enables real-time comms to multiple applications and devices while extending a global reach. This partnership deepens the uses of audio calling, video calling, and screen sharing capabilities. With this union, we see great possibilities that will only increase the quality that Mitel offers. What more could you ask for in a communications platform. Having Mitel and AWS in this joined effort only furthers the future of Unified Communication As A Service.

5 Reasons why BTX is A RingCentral Reseller in San Jose

5/21/2019

BTX believes that ring central speaks for itself but we wanted to highlight our top 5 reason we think its a good fit worth looking into.

#1 in worldwide communications as a service
Largest global reach among competing unified communications as a service
99.9% up time proving Ringcentral is reliable
Exceptional customer service that exceeded most other competitors
Endless connection options from direct MPLS, SD-WAN, broadband and even 4G/LTE wan support

Want to know more? Click here See the Ring Central Demo Video

FREE 30-minute business phone system consultation today.

5/9/2019

Did you know that nearly 25% of U.S. workers are teleworking today? (source: globalworkplaceanalytics.com) This change means the right technology is critical for workers on the road, in a home office or even in the corporate office. Because of this change in landscape, more employees are:

Conducting communications from a mobile device vs. desktop
Working at a virtual level with teams and in meetings
Telecommuting, which is forcing organizations to consider new workspace requirements

What considerations are you making for your evolving workforce?

A modern phone system offers many advantages to offer employees flexibility to boost productivity and provide outstanding service for your customers. This not only keeps morale high, but also allows your business to be more competitive.

For today’s communications requirements, we recommend Mitel.

When it comes to cloud communications, Mitel’s MiCloud Connect is a VoIP business phone system that offers all-in-one communications and collaboration tools to empower employees in a fast-paced environment.

For 20 years, BTX has helped companies in the Bay area experience more efficient communications, from VoIP telephone systems and voice and data support to custom, on-site installations and more. We offer a wide range of products and services to suit all of your telecommunications needs, regardless of size, regardless of scale.

Click to learn more about the benefits of cloud communications in this recent blog article.

Not sure if cloud is right for you?

Schedule a FREE 30-minute business phone system consultation today.

10 WAYS MICLOUD CONNECT MAKES YOUR JOB EASIER

5/9/2019

Do you find yourself wishing you could just declutter all of your projects? Wouldn’t that make your job easier? Collaboration is an ever-growing challenge, as the number of emails, conferences, messages and documents rises. Plus, it’s a constant struggle to hold the thread of the conversation, especially as you move from desktop to mobile communications.

Why must collaboration be so complex? It doesn’t have to be. MiCloud Connect is a VoIP business phone system that puts all of your communications and collaboration tools in one place, which means you can transition from one channel or device to another – and never lose a word in the process. Here are 10 ways Mitel MiCloud Connect simplifies collaboration – and makes your job easier.

Never Lose Your Place With One Stop For Communication.

How much time do you waste by losing the thread of the conversation? MiCloud Connect makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.

Work From Anywhere, Together.

Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. Virtual teams need virtual rooms to get things done. With Mitel, everyone on the team can chat, share tasks and collaborate on documents all within a single workspace.

Take The Conversation Smoothly From Text To Voice With Ad-Hoc Meetings.

Big deal on the table? Need fast thinking and even faster decision making? MiCloud Connect helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and complete follow through by assigning tasks.

Respond To Important Messages Faster With Visual Voicemail.

Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. Mitel has this covered. With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first.

Get To The Right Person At The Right Time.

The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.

Stay On-Track By Setting Agendas Up Front.

One of the top causes of unproductive meetings is the failure to set an agenda. When you create a meeting invite in MiCloud Connect, you have the option to create a timed agenda. Attendees know up front what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive.

Be As Productive On The Road As You Are In The Office.

Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But MiCloud Connect transforms this experience. With its mobile apps, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.

Live In Your CRM…

Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your Mitel IP phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.

…Or In Outlook Or G Suite.

Sales teams shouldn’t be the only ones who have all the fun. Mitel also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization.

Do More, Spend Less.

Here’s one last thing you might not know (and it may be the best part): you can have a seamless and reliable communications and collaboration tool without breaking the bank. Mitel’s plans and pricing are flexible and designed to adjust to your business needs.

Highlights Of Why Mitel MiCloud Connect Is A Great Solution

4/19/2019

BTX is a ShoreTel Mitel reseller in San Jose and we have had great success with with Mitel MiCloud Connect. Here are some essential reasons why this is a great solution.

Mitel's basic "essential" package offers a ton of features.

Unlimited Calling every month
free 8 party Audio Conferencing that is expandable up to 100 people
free 8 party Video Conferencing that is expandable up to 12 people
free 4 party Web Conferencing (also known as desktop sharing) expandable to 100 people
built in Instant Message that connects all users
Softphone for user that want to use their computer as their phone
Outlook and G Suite integration for seamless connections
Mobile Application for your device

Are you after more features? Don't be fooled into thinking that the essential features above are the limit. Mitel offers so much more, it's just a matter of requesting and adding services, Don't let your business miss out on these great tools.

"premier" and "elite versions" of MiCloud Connect include

Voicemail Transcribing often called voice to text
Customer Relationship Management integration (CRM) for example: Salesforce integration
On Demand Call Recording, this gives you the ability to record call as needed

Do you have more questions? Reach out to us. BTX is your San Jose based Mitel reseller and we are here to help you. We have been proudly servicing Mitel ShoreTel products for well over 10 years.