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Polycom VVX400 phones can forward calls to a local or offsite number. You have 2 types of forwarding that can be done. Always and No Answer. The Busy forwarding only work in special instances and for the sake of functionality we will say it is not possible. Always forwarding will instantly forward calls to your designated forwarding destination. No Answer forwarding will forward calls to your designated destination after a predefined number of rings (Example: The phone can ring for 3 rings and then call forward). Press the “More” button below the lcd screen to the right.  Select the 1st soft key labeled “Forward”  Now select the type of forwarding you desire. Always or No Answer. As stated earlier the Busy option is disabled.  Selecting Always requires you to add a number and is instantly forwarded  Selecting No Answer requires you to add a number and set the number of rings  For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133 Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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 Mitel aims to meet the requirements of 70 million business users worldwide by being the 1st company to use Amazons Chime software development kit. This kit enables real-time comms to multiple applications and devices while extending a global reach. This partnership deepens the uses of audio calling, video calling, and screen sharing capabilities. With this union, we see great possibilities that will only increase the quality that Mitel offers. What more could you ask for in a communications platform. Having Mitel and AWS in this joined effort only furthers the future of Unified Communication As A Service.
BTX believes that ring central speaks for itself but we wanted to highlight our top 5 reason we think its a good fit worth looking into.
Want to know more? Click here See the Ring Central Demo Video
 Did you know that nearly 25% of U.S. workers are teleworking today? (source: globalworkplaceanalytics.com) This change means the right technology is critical for workers on the road, in a home office or even in the corporate office. Because of this change in landscape, more employees are:
What considerations are you making for your evolving workforce?A modern phone system offers many advantages to offer employees flexibility to boost productivity and provide outstanding service for your customers. This not only keeps morale high, but also allows your business to be more competitive. For today’s communications requirements, we recommend Mitel.When it comes to cloud communications, Mitel’s MiCloud Connect is a VoIP business phone system that offers all-in-one communications and collaboration tools to empower employees in a fast-paced environment.  For 20 years, BTX has helped companies in the Bay area experience more efficient communications, from VoIP telephone systems and voice and data support to custom, on-site installations and more. We offer a wide range of products and services to suit all of your telecommunications needs, regardless of size, regardless of scale.  Click to learn more about the benefits of cloud communications in this recent blog article.  Not sure if cloud is right for you?Schedule a FREE 30-minute business phone system consultation today.   Do you find yourself wishing you could just declutter all of your projects? Wouldn’t that make your job easier? Collaboration is an ever-growing challenge, as the number of emails, conferences, messages and documents rises. Plus, it’s a constant struggle to hold the thread of the conversation, especially as you move from desktop to mobile communications. Why must collaboration be so complex? It doesn’t have to be. MiCloud Connect is a VoIP business phone system that puts all of your communications and collaboration tools in one place, which means you can transition from one channel or device to another – and never lose a word in the process. Here are 10 ways Mitel MiCloud Connect simplifies collaboration – and makes your job easier. Never Lose Your Place With One Stop For Communication.How much time do you waste by losing the thread of the conversation? MiCloud Connect makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details. Work From Anywhere, Together.Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. Virtual teams need virtual rooms to get things done. With Mitel, everyone on the team can chat, share tasks and collaborate on documents all within a single workspace. Take The Conversation Smoothly From Text To Voice With Ad-Hoc Meetings.Big deal on the table? Need fast thinking and even faster decision making? MiCloud Connect helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and complete follow through by assigning tasks. Respond To Important Messages Faster With Visual Voicemail.Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. Mitel has this covered. With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first. Get To The Right Person At The Right Time.The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them. Stay On-Track By Setting Agendas Up Front.One of the top causes of unproductive meetings is the failure to set an agenda. When you create a meeting invite in MiCloud Connect, you have the option to create a timed agenda. Attendees know up front what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive. Be As Productive On The Road As You Are In The Office.Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But MiCloud Connect transforms this experience. With its mobile apps, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy. Live In Your CRM…Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your Mitel IP phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists. …Or In Outlook Or G Suite.Sales teams shouldn’t be the only ones who have all the fun. Mitel also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization. Do More, Spend Less.Here’s one last thing you might not know (and it may be the best part): you can have a seamless and reliable communications and collaboration tool without breaking the bank. Mitel’s plans and pricing are flexible and designed to adjust to your business needs.
BTX is a ShoreTel Mitel reseller in San Jose and we have had great success with with Mitel MiCloud Connect. Here are some essential reasons why this is a great solution.
Mitel's basic "essential" package offers a ton of features.
Are you after more features? Don't be fooled into thinking that the essential features above are the limit. Mitel offers so much more, it's just a matter of requesting and adding services, Don't let your business miss out on these great tools. "premier" and "elite versions" of MiCloud Connect include
Mitel Cloud Connect, 8x8 and RingCentral are major players in the phone system world and will continue to take over existing on-premise systems. This is what time has show us and here are few is a few good reasons of why. 1) Reduced Costs Over An On Site Phone System Modern VOIP solutions can help reduce telecommunication costs and maintenance. Cloud based phone systems have very little to any local equipment on the ground. This means from a networking point of view you would have less upfront cost and little to no upkeep to operate your phone system. 2) Advance Features Today’s Cloud and Hosted VOIP platforms over a large selection of advanced features. Powerful application like Salesforce, Zendesk and Microsoft Dynamic help improve your businesses awareness of your customers. Before Cloud Based systems these were enterprise features that were well out of reach for small businesses. 3) Integrated Applications Today businesses need streamlined workflow. Seamless integration with Microsoft Outlook, Salesforce and even mobile devices to help improve your communications. 4) Remote Phones Having remote workers has always been a challenge and a nightmare for your IT department. Hosted and Cloud systems puts an end to this on site limitation. Now you are free to have workers take their phones where they need to be. No more network setup or equipment to send to their remote locations. 5) Mobile Devices In today’s world we are constantly moving and going places. With a modern hosted solution you can integrate your mobile device with your system. 6) Phone Equipment Shelf Life It is only a matter of time when for old and obsolete technology fails. With cloud services like Mitel Connect Cloud, 8x8 and RingCentral you can put those worries at rest. All of these top performing hosted services have you and your phone system safely stored in the cloud. 7) Scalability Modern hosted solutions allow you to easily add users, new locations, new numbers and even features without having to redesign your current layout. Nothing is more scalable than hosted services. Are you still unsure? Let BTX help you decide if a Hosted Phone Solution is for you. We offer start to finish support. (408) 374-8727 info@btxchange.com Mitel Connect tip of the day from BTX. We are a Mitel ShoreTel dealer San Jose with many annual awards for 95+% customer satisfaction ratings. Tip of the day: How to setup Call Handling Modes for Out Of Office forwarding to cell phone. Go to your Connect software, click on Connect, Settings, Call Routing. You will see under Availability Routing the When line with a drop down arrow, hit the arrow then select Out of Office. On the right side select Incoming Calls Are Immediately Routed To, hit change, then at the bottom select Always Forward My Calls To and enter your cell phone number there and hit save. You can now change your Call Handling from your software or your desk phone by hitting Mode/State depending on model of phone and software. We are a Mitel ShoreTel installer San Jose and this is a tip of the day.
BTX is an authorized reseller and installer of RingCentral. Tip of the Day, using Custom Call Routing rules. You can use custom rules to allow family members, important customers, or you boss to forward to your cell and all other calls can go to your office phones voicemail. You can customize hours, days of weeks to schedule different rules to apply to your profile. These powerful tools help you work more efficiently while not being tied to your desk. BTX is a RingCentral dealer and certified installer and can help you with the process.
Using One Number Access to do advanced call forwarding or ringing of multiple phones in a users profile. Log into VO Configuration Manager (virtual office), go to Users, More Options, Select Edit, then Advanced Settings. You can simultaneously ring phones or ring one phone then another and another. You can also set it to wring another phone when Internet Connection is down. Many options and advanced features can be setup by the user, the power and choices are yours. 8x8 BTX San Jose is a premier 8x8 provider reseller here in the Bay Area.
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