Install Download the CoreNexa Mobile app from the IOS app Store Using the UC Client:
Login Once the app is installed on your device
Landing Screen Once Logged in for the first time the app will land you on the default landing screen on the Dial pad. Subsequent visits will take you to the last menu option that you closed the app on. From the landing screen you can perform the following:
Dial Pad Use the Dial pad to place calls
Audio While on an active call you can switch between microphone, speaker and connected bluetooth devices. To switch press the audio button and select which option you want to use by pressing that option Call Waiting While on an active call you have the ability to receive a second inbound call. When the call arrives, you will be presented with a screen to make the following selection:
Recent Calls Recent call provides a view of all incoming, outgoing, and missed calls. At the top of the screen there are two tabs: All & Missed
Each entry will provide the following:
Contacts Contacts are organized under 4 tabs:
1. To favorite a contact, click on the contact entry and select the Favorite icon 2. To share a contact, click on the contact entry and select the Share icon Search Search through your Contacts and Recent Calls by Name, Company name, phone number or Extension. Start typing and all matches will appear. For example, if you type in 610, then all matches that have 610 will appear. As you keep typing in additional numbers the search will narrow down. Voicemail 1. Click on the Voicemail menu item to see your visual voicemail. a, The following information is available for each voicemail received
2. the following actions are available for each voicemail:
Conference Calls Provides a quick and easy way yo moderate or attend a conference call.
Virtual Attendant Virtual attendant serves as a virtual receptionist that greets customers while routing then to an available employee or to alternate devices of the employee they are trying to reach. The BTX Cloud CoreNexa mobile provides the ability to perform this directly from the app.
Settings Control Data Usage if you want to control your data usage while using the CoreNexa Mobile app, you can select the desired data network with which to make and receive calls. Inbound Calling the inbound calling option allows the ability to set inbound call control:
Do Not Disturb Allows the ability to stop notifications, alerts, and calls.
Note: when you enable "Do Not Disturb" or "Call Forward Always" an indicator appears in the lower right-hand corner of the main menu signaling these features are turned on. Call Forward Always Enables call forwarding to a preferred location.
Recent Calls Display recent calls from preferred extension. if you have more than one extension, select he "all Extensions" option. For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange 929 Berryessa Rd Suite#10 San Jose, CA 95133 Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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Mobile App User GuideInstall There are 2 ways to install the BTX Mobile App: Using UC Client:
Directly from the App Store or Google Play Store Download the CoreNexa Mobile app From the Google Play Store Follow the instructions to install Login Once the app is installed on your device:
a. Enter your username & password b. Scan the QR code in UC Client Navigating Around the App The main screen is the list of menu options that provide all the functionality of the app. Landing Screen Once Logged in for the first time the app will land you on the default landing screen on the Dial pad. Subsequent visits will take you to the last menu option that you closed the app on. From the landing screen you can perform the following:
Dial Pad Use the Dial pad to place calls
a. Mute b. Dial Pad c. Audio - switch between microphone, speaker and connected bluetooth devices d. Hold e. Record (if enabled) f. Transfer Audio While on an active call you can switch between microphone, speaker and connected bluetooth devices. To switch press the audio button and select which option you want to use by pressing that option Call Waiting While on an active call you have the ability to receive a second inbound call. When the call arrives, you will be presented with a screen to make the following selection:
Recent Calls Recent call provides a view of all incoming, outgoing, and missed calls. At the top of the screen there are two tabs: All & Missed
Each entry will provide the following:
Contacts Contacts are organized under 4 tabs:
Search Search through your Contacts and Recent Calls by Name, Company name, phone number or Extension. Start typing and all matches will appear. For example, if you type in john, then all matches that have John will appear. As you keep typing in additional numbers the search will narrow down. Voicemail
Changing Your Voicemail Greeting Conference Calls Provides a quick and easy way yo moderate or attend a conference call.
Virtual Attendant Virtual attendant serves as a virtual receptionist that greets customers while routing then to an available employee or to alternate devices of the employee they are trying to reach. The BTX Cloud CoreNexa mobile provides the ability to perform this directly from the app.
Settings Control Data Usage if you want to control your data usage while using the CoreNexa Mobile app, you can select the desired data network with which to make and receive calls. Inbound Calling the inbound calling option allows the ability to set inbound call control:
Do Not Disturb Allows the ability to stop notifications, alerts, and calls.
Note: when you enable "Do Not Disturb" or "Call Forward Always" an indicator appears in the lower right-hand corner of the main menu signaling these features are turned on. Call Forward Always Enables call forwarding to a preferred location.
Recent Calls Display recent calls from preferred extension. if you have more than one extension, select he "all Extensions" option. For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange 929 Berryessa Rd Suite#10 San Jose, CA 95133 Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com IP/PBX | SUPPORT | SERVICE | SOLUTIONS Unified Communications as a Service (UCaaS), the third party network delivery of communication applications, has opened the door for Managed Service Providers (MSPs), Value Added Resellers (VARs), and IT Solutions Providers to take market share and capture new revenue streams from the large telecommunications providers. Because companies of all sizes can benefit from unified communications, there is no limit to opportunity. In fact, In fact, noted market research firm Frost & Sullivan has forecasted that the UCaaS market will grow from $8.69 Billion in 2020 to $15.92 Billion in 2024 —that’s an impressive Compound Annual Growth Rate (CAGR) of 16.34%. But what does UCaaS mean for you? This can be answered by addressing an equally important question: What does UCaaS mean for you? According to IDG Enterprise, much of UCaaS market growth is being powered by companies wanting to increase employee collaboration and productivity, and to accommodate more mobile workforces. By offering a complete package of unified communications services, You can provide solutions for improving efficiency while reducing your communications vendors to a single provider – you no longer need to juggle multiple vendors and their respective platforms and technology, while hoping their services are somewhat compatible with one another. You can offer it all, and because the services are delivered from the same platform, you can guarantee simplified management and ease-of-use. “Because companies of all sizes can benefit from unified communications, there is no limit to opportunity.” |
BTX | Business Telephone eXchange gives you the tools needed to stay connected to the business from anywhere, on any device. Our cloud hosted solution provides you with complete connectivity regardless of where you are. | OVERVIEW: BTX Cloud UC & Collaboration With more and more businesses moving to remote workforces and “Bring-Your- Own-Device” (BYOD) environments, the need for more effective communication and collaboration is more important than ever. You need comprehensive tools that allow you stay connected to the business from anywhere, any time, and virtually any device. cloud.btxchange.com is a Unified Communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications and collaboration for businesses. |
Never Miss an Important Business Call Clients and colleagues can easily reach busy employees anytime through one business number that will automatically ring their (BTX) BTXCHANGE UC Mobile. Eliminating the necessity to track down employees on multiple numbers, (BTX) BTXCHANGE UC Mobile improves and streamlines communications, and seamlessly connects a distributed and fast-moving workforce. Gain the latest communication tools for your staff so they never miss a business opportunity. Protect Your Business Calls are directed right to an employee’s smartphone without revealing any of their Personal information. This helps ensure that business calls continue to be routed to the right resource, regardless of where employees are. It also provides business continuity, so that calls go to someone in your company versus an individual that might have left to work for someone else (i.e. the dreaded competitor.) [Company Name] Mobile also makes it easier to manage “bring your own device” (BYOD) work environments. Stay Ahead of the Competition (BTX) BTXCHANGE UC Mobile supports the virtual business office, enabling employees to connect seamlessly to conduct business anywhere needed. | Leverage an Investment You’ve Already Made You’ve already invested in an office phone system — so why not extend the same features and benefits to your mobile phone? Not only can your employees make and receive calls placed to their corporate phone number via their mobile device, they can leverage important communication features, such as:
With businesses moving to remote workforces & “Bring-Your-Own-Device” (BYOD) environments, the need for more effective communication and collaboration is more important than ever. |
*CODE | FUNCTION | NOTES |
*8 + Extension | Directed Call Pickup | Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature. |
*1 + Extension
|
Intercom
|
Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system. |
* + Extension | Intercom | Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones. Feature must first be enabled on the system. |
Extension + *
|
Voicemail
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Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system. |
*67 + Telephone # | Block your caller ID | Blocks your outbound call id from being seen |
*70
|
Call Park
|
Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number
|
*71 + Spot # | Pick Up Parked Call | Allows you to pick up a call that has been placed in a park spot. |
*301 + Mailbox
|
Record a new UNAVAILABLE voicemail greeting
|
Unavailable greeting will play when a user does not answer their phone.
|
*302 + Mailbox | Record a new “Busy” voicemail greeting | Busy greeting will play when user is on another call. |
*303 + Mailbox
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Record a new “Name” recording
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Name is used for announcements and auto attendant directory.
|
*311 + Mailbox | Listen to your unavailable greeting | Allows you to listen to your unavailable greeting |
*312 + Mailbox
|
Listen to your busy greeting
|
Allows you to listen to your busy greeting
|
*313 + Mailbox | Listen to your name recording | Allows you to listen to your recorded name |
*5000
|
Access Voicemail Center
|
User will be prompted for extension and password.
|
*33X | Listen to Auto Attendant greeting | X is the number of the auto attendant as seen on the auto attendant screen in the portal. |
*32X
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Record new Auto Attendant greeting
|
X is the number of the auto attendant as seen on the auto attendant screen in the portal.
|
*57 + Extension | Listen Live | If enabled, allows authorized users to listen to another extension’s conversation. Requires password. |
*58 + Extension
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Barge-In
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If enabled, allows authorized users to barge in
(participate) in another extension’s conversation. Requires password. |
*01 + Agent ID | Call Center Agent Log-In | Used for call centers agents only |
*00 + Agent ID
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Call Center Agent Log Off
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Used for call centers agents only
|
*02 + Agent ID | Call Center Agent Pause | Used for call centers agents only |
*03 + Agent ID
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Call Center Agent Un-Pause
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Used for call centers agents only
|