Star Codes used in the BTX Cloud Hosted Services

BTX Cloud Star Codes 

*CODE

​*8 + Extension 

FUNCTION

​Directed Call Pickup  

NOTES

​Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature. 

​*1 + Extension 

​Intercom 

​Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones. 

​* + Extension 

​Intercom 

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones. 
Feature must first be enabled on the system. 

​Extension +*

​Voicemail

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones. 
Feature must first be enabled on the system. 

 ​*67 + Telephone # 

​Block your caller ID 

Blocks your outbound call id from being seen

​*70 

​Call Park

​Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number 

 ​*71 + Spot # 

​Pick Up Parked Call 

Allows you to pick up a call that has been placed in a park spot. 

​*301 + Mailbox 

​Record a new UNAVAILABLE voicemail greeting 

​Unavailable greeting will play when a user does not answer their phone. 

​  *302 + Mailbox 

​Record a new “Busy” voicemail greeting 

​Busy greeting will play when user is on another call. 

​*303 + Mailbox 

​Record a new “Name” recording 

​Name is used for announcements and auto attendant directory. 

​*311 + Mailbox 

​Listen to your unavailable greeting 

Allows you to listen to your unavailable greeting

​*312 + Mailbox 

​Listen to your busy greeting 

​Allows you to listen to your busy greeting

  ​*313 + Mailbox 

​Listen to your name recording 

​Allows you to listen to your recorded name

​*5000 

​Access Voicemail Center 

​User will be prompted for extension and password. 

  ​*33X  

​Listen to Auto Attendant greeting 

​X is the number of the auto attendant as seen on the auto attendant screen in the portal. 

​*32X 

​Record new Auto Attendant greeting 

​X is the number of the auto attendant as seen on the auto attendant screen in the portal. 

  ​*57 + Extension 

Listen Live

​If enabled, allows authorized users to listen to another extension’s conversation. Requires password. 

​*58 + Extension 

​Barge-In 

If enabled, allows authorized users to barge in 
(participate) in another extension’s conversation. Requires password. 

  ​*01 + Agent ID 

​Call Center Agent Log-In 

Used for call centers agents only

​*00 + Agent ID 

​Call Center Agent Log Off 

​Used for call centers agents only

 *02 + Agent ID 

​Call Center Agent Pause 

​​Used for call centers agents only

​*03 + Agent ID 

​Call Center Agent Un-Pause 

​Used for call centers agents only

For more support Please call or visit https://www.btxchange.com/btx-cloud-support

​BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

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BTX | Business Telephone Exchange
IP/PBX SUPPORT, SERVICE & SOLUTIONS

www.btxchange.com
929 Berryessa Rd Suite#10
San Jose, CA 95133

info@btxchange.com
(408)200-7800