Star Codes used in the BTX Cloud Hosted Services
BTX Cloud Star Codes
*CODE
*8 + Extension
FUNCTION
Directed Call Pickup
NOTES
Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature.
*1 + Extension
Intercom
Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
* + Extension
Intercom
Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.
Extension +*
Voicemail
Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.
*67 + Telephone #
Block your caller ID
Blocks your outbound call id from being seen
*70
Call Park
Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number
*71 + Spot #
Pick Up Parked Call
Allows you to pick up a call that has been placed in a park spot.
*301 + Mailbox
Record a new UNAVAILABLE voicemail greeting
Unavailable greeting will play when a user does not answer their phone.
*302 + Mailbox
Record a new “Busy” voicemail greeting
Busy greeting will play when user is on another call.
*303 + Mailbox
Record a new “Name” recording
Name is used for announcements and auto attendant directory.
*311 + Mailbox
Listen to your unavailable greeting
Allows you to listen to your unavailable greeting
*312 + Mailbox
Listen to your busy greeting
Allows you to listen to your busy greeting
*313 + Mailbox
Listen to your name recording
Allows you to listen to your recorded name
*5000
Access Voicemail Center
User will be prompted for extension and password.
*33X
Listen to Auto Attendant greeting
X is the number of the auto attendant as seen on the auto attendant screen in the portal.
*32X
Record new Auto Attendant greeting
X is the number of the auto attendant as seen on the auto attendant screen in the portal.
*57 + Extension
Listen Live
If enabled, allows authorized users to listen to another extension’s conversation. Requires password.
*58 + Extension
Barge-In
If enabled, allows authorized users to barge in
(participate) in another extension’s conversation. Requires password.
*01 + Agent ID
Call Center Agent Log-In
Used for call centers agents only
*00 + Agent ID
Call Center Agent Log Off
Used for call centers agents only
*02 + Agent ID
Call Center Agent Pause
Used for call centers agents only
*03 + Agent ID
Call Center Agent Un-Pause
Used for call centers agents only
For more support Please call or visit https://www.btxchange.com/btx-cloud-support
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS