SMS Terms and Privacy
Terms of Service for SMS Communications and Consent for SMS Communication
By providing my phone number to BTX | Business Telephone eXchange, you agree and acknowledge that BTX | Business Telephone eXchange, may send receive customer care, account notifications, and marketing text messages text messages to your wireless phone number for updates related to telecommunication products and services, existing policy updates, claims, billing, quotes, discounts, marketing messages, and account notifications. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
If you have consented to receive customer care, account notifications, and marketing text messages from BTX | Business Telephone eXchange, you may receive text messages related to telecommunication products and services. Below are examples:
Customer Care Example
Hi Tom, This is BTX | Business Telephone eXchange. We wanted to check in to make sure your communications needs are being met. Do you need any changes with services or users?. Do you have any new hires or possibly like to make some phone system changes. We are here to help with your claim. Reply STOP to opt out of SMS messaging.
Account Notification Example
Good morning Tom, This is BTX | Business Telephone eXchange. We are reaching out about an account notification regarding your Ringcentral Phone service reaching the end of its contract. If you have any questions or concerns with the existing services please let us know. Reply STOP to opt out of SMS messaging.
Marketing Example
Hi Tom, This is BTX | Business Telephone eXchange. Thank you for trusting us with your telecommunication needs. We noticed you are still using a legacy Mitel Cloud system and we wanted to provide you with options before that system reaches end of life. Reply to this message if you would like to find out what options we can off to help you transition to a modern service. We offer Reply STOP to opt out of SMS messaging.
Standard Messaging Disclosures
Message and data rates may apply
Message Frequency: SMS frequency will be between 5-1000 messages daily company wide. Message frequency may vary depending on the type of communication.
You can opt-out at any time by texting “STOP”. Reply “START” to opt in to receive text messages again.
For assistance text “HELP” or visit our Privacy Policy and SMS terms and conditions.
PRIVACY POLICY
Information Collection: We collect and store the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.
Use of Information: Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.
Data Security: We implement security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.
TERMS OF SERVICE
Terms & Conditions Section
1) SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2) Types of SMS Communications:
If you have consented to receive text messages from Elio Penaloza Insurance Agency Inc, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Customer Care Messages
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3) Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.
4) Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5) Opt-In Method:
You may opt-in to receive SMS messages from BTX | Business Telephone eXchange, in the following ways:
We Ask them Verbally
6) Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7) Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us on our website.
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8) Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section.
Message frequency may vary