What is a UC Client? |
What is a Mobile Client? |
What is Contact Center? |
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A UC Client is a Unified Communications solution that combines calling, chat, meetings,
voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications and collaboration for businesses |
The Mobile enables you to utilize a virtually unlimited combination of IP desk phones,
softphone clients (for computers and smartphones), and seamlessly integrate their call flow with their wireless technologies. |
Contact Center (CC) solution is an evolution of call center functionalities. Over time, your organization’s
needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communications with businesses, so call centers only needed voice capabilities. As customers’ options for communications have expanded to email, live chat, and text, call centers need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement platform. |