Blog Archives

* Star Codes used in the BTX Cloud Hosted Services

7/23/2020

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BTX Cloud Star Codes

*CODE

FUNCTION

NOTES

*8 + Extension

Directed Call Pickup

Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature.

*1 + Extension

Intercom

Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. Only supported on Polycom phones.
Feature must first be enabled on the system.

* + Extension

Intercom

Extension + *

Voicemail

*67 + Telephone #

Block your caller ID

Blocks your outbound call id from being seen

*70

Call Park

Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number

*71 + Spot #

Pick Up Parked Call

Allows you to pick up a call that has been placed in a park spot.

*301 + Mailbox

Record a new UNAVAILABLE voicemail greeting

Unavailable greeting will play when a user does not answer their phone.

*302 + Mailbox

Record a new “Busy” voicemail greeting

Busy greeting will play when user is on another call.

*303 + Mailbox

Record a new “Name” recording

Name is used for announcements and auto attendant directory.

*311 + Mailbox

Listen to your unavailable greeting

Allows you to listen to your unavailable greeting

*312 + Mailbox

Listen to your busy greeting

Allows you to listen to your busy greeting

*313 + Mailbox

Listen to your name recording

Allows you to listen to your recorded name

*5000

Access Voicemail Center

User will be prompted for extension and password.

*33X

Listen to Auto Attendant greeting

X is the number of the auto attendant as seen on the auto attendant screen in the portal.

*32X

Record new Auto Attendant greeting

X is the number of the auto attendant as seen on the auto attendant screen in the portal.

*57 + Extension

Listen Live

If enabled, allows authorized users to listen to another extension’s conversation. Requires password.

*58 + Extension

Barge-In

If enabled, allows authorized users to barge in
(participate) in another extension’s conversation. Requires password.

*01 + Agent ID

Call Center Agent Log-In

Used for call centers agents only

*00 + Agent ID

Call Center Agent Log Off

Used for call centers agents only

*02 + Agent ID

Call Center Agent Pause

Used for call centers agents only

*03 + Agent ID

Call Center Agent Un-Pause

Used for call centers agents only

For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html

BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS

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Check out the UC Mobile Client for our Cloud System

7/16/2020

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BTX UC Cloud Mobile App

Why Mobile? Why Now?

Key Benefits of a Mobile App

Never Miss an Important
Business Call

Clients and work associates can easily

reach busy employees anytime through
one business number that will
automatically ring their mobile app.

Eliminates the necessity to track down

employees on multiple numbers. The
Mobile App improves and streamlines
communications, seamlessly connecting
a distributed and fast moving workforce.

Gain the latest communication tools

for staff to never miss a business
opportunity.

Leverage an Investment
Already Made

You’ve already invested in a phone

system for your business, right?
Extend all the benefits you’ve already
made by making the same features
available through your mobile phone.

Not only can employees make and

receive calls placed to their corporate
phone number via their mobile device,
they can leverage key communication
features.

Protect Your Business

You want to ensure business calls are

always routed to your business versus
an individual’s mobile number who
may or may not stay with you long
term. By having calls directed right to
an employee’s smartphone without
revealing any of their personal
information, you protect your business.

The Mobile App also makes it easier

and more flexible for “bring your own
device” (BYOD) work environments.

Features and Benefits

Ability to use cellular or Wi Fi networks
Extension dialing to coworkers via your smartphone
Voicemail includes playback and forward to coworkers via email
Corporate and personal phone directories at your fingertips
Access to company international dialing plan
One click to join conference calls
One button click to reply to missed calls
“Do Not Disturb” on all work devices

Feature Highlights

Voicemail Greetings and messages
One click to join conference calls
Incoming and outgoing calls
Integrated with iPhone, business
and local contacts
Keypad for VoIP client dialing
Virtual Attendant settings
WiFi/Data Network Settings
Do Not Disturb (DND) Indicator

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Forwarding Calls with a Polycom VVX400 Phone

7/1/2020

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Polycom VVX400 phones can forward calls to a local or offsite number. You have 2 types of forwarding that can be done. Always and No Answer. The Busy forwarding only work in special instances and for the sake of functionality we will say it is not possible. Always forwarding will instantly forward calls to your designated forwarding destination. No Answer forwarding will forward calls to your designated destination after a predefined number of rings (Example: The phone can ring for 3 rings and then call forward).

Press the “More” button below the lcd screen to the right.