BTX provides next-gen voice, video, messaging and collaboration solution. We provides a fully integrated, all in one communication and collaboration solution including voice, video, messaging (Chat & SMS), meetings and Rooms
Our Cloud Communications Platform has three major areas of features, Unified Communications as a Service (UCaas), Contact Center as a Service (CCaaS) and Cloud Automation Manager (CAM).
BTX UC is a comprehensive Unified Communications as a Service (UCaaS) solution with a feature rich desktop client, a browser-based client, and a fully integrated mobile app. The three clients all provide complete capabilities for business communications and collaboration.
Keep employees connected and stay productive whether onsite, remote, or on-the-go, with calling, voicemail, presence, chat, video, meetings, & collaboration—all available in one, unified tool.
BTX Cloud Services delight customers, increase First Call Resolutions with our CCaaS solutions including Contact Center, Interactive Voice Response and Workforce Management.
Delivering exceptional customer experience is more important than ever before. The BTX Cloud CCaaS solutions combine to create the customer response that your customers crave.
Cloud Automation Manager from BTX seamlessly integrates with all the programs and applications you use to run your business. You can minimize time and resources devoted to administrative hassles, and focus on what matters: growing your business and succeeding. Automation Manager can integrate with virtually any solution through its configurable API and also offers a robust suite of out-of-the-box integrations including: Microsoft Teams, Salesforce, Google Workspace, Microsoft Office 365/MS Outlook, Authorize.Net, Avalara, ConnectWise, Chrome, Safari and Internet Explorer
On top of Account Manager's open API framework and out of the box integrations, CoreNexa also integrates with the industry leading business automation platform Zapier, a collaboration that makes it even easier for our Partners and their customers to do business. One of the latest releases is our Cloud Dialer App on Zapier which adds Click-to-Dial capabilities to thousands of essential business applications relied on every day by business of all sizes.
BTX Cloud Hosted Services are simple and easy to use. Here is a quick reference guide to checking your voicemail on ours services using a Polycom VVX400 phone.
When you have a new voicemail message, the messages icon displays on your line. as seen below
To listen to your voicemails you have 2 choices:
Press the Envelope Button or chose the Messages Icon from the home screen
Once you are in your personal voicemail you will need to know your personalized password. if this is unavailable please reach out to our support team and we will assist you.
For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10 San Jose, CA 95133
Phone (408) 200-7810 Email firstname.lastname@example.org | Website www.btxchange.com
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
BTX Cloud Star Codes
BTX UC Cloud Mobile App
Why Mobile? Why Now?
Key Benefits of a Mobile App
Features and Benefits
Polycom VVX400 phones can forward calls to a local or offsite number. You have 2 types of forwarding that can be done. Always and No Answer. The Busy forwarding only work in special instances and for the sake of functionality we will say it is not possible. Always forwarding will instantly forward calls to your designated forwarding destination. No Answer forwarding will forward calls to your designated destination after a predefined number of rings (Example: The phone can ring for 3 rings and then call forward).
Press the “More” button below the lcd screen to the right.
Select the 1st soft key labeled “Forward”
Now select the type of forwarding you desire. Always or No Answer. As stated earlier the Busy option is disabled.
Selecting Always requires you to add a number and is instantly forwarded
Selecting No Answer requires you to add a number and set the number of rings
For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
Mitel aims to meet the requirements of 70 million business users worldwide by being the 1st company to use Amazons Chime software development kit. This kit enables real-time comms to multiple applications and devices while extending a global reach. This partnership deepens the uses of audio calling, video calling, and screen sharing capabilities. With this union, we see great possibilities that will only increase the quality that Mitel offers. What more could you ask for in a communications platform. Having Mitel and AWS in this joined effort only furthers the future of Unified Communication As A Service.
BTX believes that ring central speaks for itself but we wanted to highlight our top 5 reason we think its a good fit worth looking into.
Want to know more? Click here See the Ring Central Demo Video
Did you know that nearly 25% of U.S. workers are teleworking today? (source: globalworkplaceanalytics.com) This change means the right technology is critical for workers on the road, in a home office or even in the corporate office. Because of this change in landscape, more employees are:
What considerations are you making for your evolving workforce?
A modern phone system offers many advantages to offer employees flexibility to boost productivity and provide outstanding service for your customers. This not only keeps morale high, but also allows your business to be more competitive.
For today’s communications requirements, we recommend Mitel.
When it comes to cloud communications, Mitel’s MiCloud Connect is a VoIP business phone system that offers all-in-one communications and collaboration tools to empower employees in a fast-paced environment.
For 20 years, BTX has helped companies in the Bay area experience more efficient communications, from VoIP telephone systems and voice and data support to custom, on-site installations and more. We offer a wide range of products and services to suit all of your telecommunications needs, regardless of size, regardless of scale.
Click to learn more about the benefits of cloud communications in this recent blog article.
Not sure if cloud is right for you?
Schedule a FREE 30-minute business phone system consultation today.
Do you find yourself wishing you could just declutter all of your projects? Wouldn’t that make your job easier? Collaboration is an ever-growing challenge, as the number of emails, conferences, messages and documents rises. Plus, it’s a constant struggle to hold the thread of the conversation, especially as you move from desktop to mobile communications.
Why must collaboration be so complex? It doesn’t have to be. MiCloud Connect is a VoIP business phone system that puts all of your communications and collaboration tools in one place, which means you can transition from one channel or device to another – and never lose a word in the process. Here are 10 ways Mitel MiCloud Connect simplifies collaboration – and makes your job easier.
Never Lose Your Place With One Stop For Communication.
How much time do you waste by losing the thread of the conversation? MiCloud Connect makes all your communications available from a single hub on your desktop. It’s always there but never in the way. Keep an eye on every call and message and never lose sight of important details.
Work From Anywhere, Together.
Gone are the days when teams worked in close proximity and shared a simple project document. In paper, no less. Nowadays, though, team members can be anywhere – at home, on the road, in another country. Virtual teams need virtual rooms to get things done. With Mitel, everyone on the team can chat, share tasks and collaborate on documents all within a single workspace.
Take The Conversation Smoothly From Text To Voice With Ad-Hoc Meetings.
Big deal on the table? Need fast thinking and even faster decision making? MiCloud Connect helps you connect with the one person who has the information you need to close the deal – at the precise moment you need their help. With one click, start a meeting and complete follow through by assigning tasks.
Respond To Important Messages Faster With Visual Voicemail.
Nothing ushers in a greater sense of urgency – and stress – than checking your voicemail after a long morning of meetings. Mitel has this covered. With visual voicemail, messages are transcribed and sent to email so you can scan and prioritize who to call back first.
Get To The Right Person At The Right Time.
The flexibility to work anywhere is a benefit – except when an answer is needed fast. With presence, employees make their whereabouts known to everyone in the organization. So, when a customer calls asking the question only a subject matter expert can answer, everyone knows where and how to reach them.
Stay On-Track By Setting Agendas Up Front.
One of the top causes of unproductive meetings is the failure to set an agenda. When you create a meeting invite in MiCloud Connect, you have the option to create a timed agenda. Attendees know up front what will be discussed and how much time will be spent on each item. Your meetings stay on track and are more productive.
Be As Productive On The Road As You Are In The Office.
Working outside the office is often frustrating because employees don’t have access to the tools they have in the office. But MiCloud Connect transforms this experience. With its mobile apps, employees take the office everywhere and get the same experience on the road as they do on at their desk. Whether in the office or on the road, they can join a meeting with a single click, without the need to enter those cumbersome participant codes. It’s that easy.
Live In Your CRM…
Which does your sales team love more? Their phone or their CRM? Please, don’t make them choose! When you integrate your Mitel IP phone with your CRM application, salespeople never have to switch between the two. They stay in the CRM to make and receive phone calls. Plus, it saves them from the dreaded task of data entry. Just by answering their phone, items are automatically added to their to-do lists.
…Or In Outlook Or G Suite.
Sales teams shouldn’t be the only ones who have all the fun. Mitel also integrates seamlessly with Microsoft Outlook and G Suite, easing adoption of your new phone system throughout the organization.
Do More, Spend Less.
Here’s one last thing you might not know (and it may be the best part): you can have a seamless and reliable communications and collaboration tool without breaking the bank. Mitel’s plans and pricing are flexible and designed to adjust to your business needs.
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