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BTX Cloud Communication All In One Voice & Video

1/21/2022

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ALL-IN-ONE UNIFIED COMMUNICATIONS
One Tool for Voice, Video, Messaging & Collaboration; Zero Configuration
Designed as a communication and collaboration-first solution and NOT just a place to hold meetings, BTX Cloud Communication's all-in-one voice, video, messaging and collaboration solution is Unified Communications the way it was always meant to be. One tool that does it all, BTX Cloud Communication's capabilities are truly unified, seamless, easy-to-learn and easy-to-use. Access calling, contacts, video, meetings, chat, SMS, virtual rooms and much more— all integrated with Google Workspace and Microsoft 365 contacts and calendars with Single Sign On for incredibly transformative everyday work experience.

No software or hardware to buy. No headaches. No complicated tech-setup. No hassle. Get customers up and running in minutes with just an internet connection and laptop or mobile device. 
​​IT'S NEVER BEEN EASIER TO
Communicate & Collaborate
BTX Cloud Communication's all-in-one UC solution is comprehensive AND easy-to-use from anywhere in the world,  on any device. Unlike other video, meeting or collaboration products on the market, BTX Cloud Communication's voice, video, messaging and collaboration capabilities are next-gen Unified Communications as a Service (UCaaS) and a better, more productive, more cost-effective way to do business. Users get a built-in softphone for making and taking calls, extensive calling features (Call Move, visual voicemail, call transfer, three-way calling etc.), HD video, meetings, messaging (Chat & SMS), virtual rooms and advanced collaboration features in one tool.

Now there's a better way to employees connected, productive and engaged; BTX Cloud Communication's delivers highly secure and reliable all-in-one voice, video, messaging and collaboration, all easily accessible with the downloadable desktop app or via the browser and mobile clients. 

Want to future-proof your business? Let us become your "one-stop-shop" for your communication & collaboration needs.
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WORK ANYWHERE
On Any Device
Integrating the communication and collaboration tools in one easy-to-use solution makes work easier, more enjoyable, and more efficient. BTX Cloud Communication eliminates the inefficiency and frustration of switching between devices, apps, and screens previously required to complete even the most routine tasks.

Streamlining communication into one tool prevents lost productivity from distraction and tech-difficulties. BTX Cloud Communication's is ideal for any company who needs/values high-levels of employee engagement, maximized productivity, friction-free operations and cost-efficiency.

With a robust mobile companion and high-value features such as Call Move, BTX Cloud Communication's gives users an easy way to work, communicate and collaborate from anywhere in the world, and on any device. For business with remote and hybrid workers, sales reps or technicians in the field, or employees who simply need "on-the-go" technology so they never skip a beat, BTX Cloud Communication's fully integrated mobile app takes unified communications to the next level. 
ENJOY SEAMLESS PRODUCTIVITY WITH
BTX Cloud's Mobile App
Modern employees need easy ways to connect and work from wherever they are, at any time. Whether they’re in the office, at home, or on the road, our fully integrated mobile app is perfect for making and taking calls, checking voicemail, SMS text messaging and much more.

Remote, hybrid and flexible work environments are here to stay. Businesses need communication and collaboration tools that enable seamless, productive and remarkable interactions whether working in a traditional brick and mortar setting, on the go or somewhere in between. BTX Cloud Communication's mobile app is constantly being innovated and enhanced to ensure it remains a high-value tool for unleashing the power of the modern workforce. Check it out!
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A COMPLETE SOLUTION FOR
Business Communication & Collaboration
One Unified Interface
Make and take calls, hold meetings with or without video, message with Chat & SMS, collaborate in virtual rooms and enjoy highly personal and productive interactions even when you're not in the same room.




Fully Integrated Mobile App
Quickly reach busy, remote or off-site employees through a business number that automatically rings their mobile app. Directing calls from the business’ main phone number protects private contact info and enhances professionalism.



Presence
See at a glance if coworkers are available, on a call, or in a meeting. Start a call, chat or meeting with the click of a button and an option to display Caller ID or meeting room information while on a call.

Voicemail
Manage and listen to voicemails on a single screen, and view visual message transcriptions powered by Google’s Cloud Speech API.
Video, Meetings & Screen Sharing
Conduct 1:1 or group video calls and meetings with guests inside or outside the company. Participants can simultaneously share screens during meetings and in virtual rooms; advanced collaboration features such as Private Sidebar conversations with audio and/or video during meetings translates to maximum efficiency for every user.

Contacts
Instant access to contacts for calling and collaborating, plus easily modify (add, edit, or delete) on the same screen used to communicate with them. Integrations with Google Workspace and Microsoft 365 (calendars and contacts) is just another awesome way BTX Cloud Communication's eliminates the need for jumping in and out of tools.

Call History
See call activity over the past 90 days and uses. Use multiple filter options to quickly sort and manage activity.

​
Extensive Calling Features
Stay connected and engaged with an extensive menu of key calling features users have come to expect: speed-dial, 3-way calling, attended/unattended transfer, call forwarding, Call Move, Do Not Disturb/Call Forward Always and many more.

    Contact BTX Cloud Communication
    ​For Your All In One Voice & Video

Submit
​​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Communications Next-Gen Voice, Video, Messaging & Collaboration

1/13/2022

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BTX Cloud Communications Next-Gen Voice, Video, Messaging & Collaboration
BTX Cloud Communications Solution Overview​
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"BTX Cloud Communication’s Rooms have been absolutely transformative for me in how I work"
-Alan Rihm., CEO, CoreDial
BTX Cloud Communications is our next-gen voice, video, messaging and collaboration solution, and the evolution of industry-leading cloud communications platform. It’s an all-in-one solution combining high-quality voice & video with critical collaboration capabilities modern workforces & employees need to be productive & stay engaged, whether working remotely or in the office.

BTX Cloud Communication has a built-in softphone for making and taking calls, robust call features
such as 3-way calling, call transfer and visual voicemail, plus HD video meetings, Chat & SMS messaging, virtual rooms, contacts w/ presence as well as an extensive list of advanced and innovative features you can’t find in any o ther solution. Accessible through a downloadable desktop app, as well as browser and mobile clients (all with equally delightful user experiences), BTX Cloud Communication is uniquely designed for modern businesses and remote workers who need easy-to-learn, easy-to-use, all-in-one communication and collaboration tools.
Unleash the power of the modern workforce...
Outshines & Outperforms the Alternatives
BTX Cloud Communication's brings way more to the table than even the most well known video solutions, seamlessly integrating high quality voice, HD video, Chat & SMS, meetings, Rooms, and advanced collaboration
features. All of this is combined in one easy-to-learn, easy-to-use tool conveniently enabled for Single-Sign On and calendar integration with Microsoft 365 and Google Workspace.

BTX's Cloud Communication's delivers delightful, high value differentiators that far surpass alternative video offerings; here are a few examples to provide a glimpse into why you’re going to love BTX Cloud Communication's
- It’s designed as a collaboration-first solution, not a meeting-first product. BTX Cloud Communication's is a true collaboration space offering far superior collaboration capabilities when compared to point solution apps that only provide a place to conduct meetings.

-BTX Cloud Communication's revolutionizes the entire video & meeting experience. Innovative development
and high-value built-in features eliminate widely tolerated flaws and glaring capability gaps associated with the alternatives.
BTX Cloud Communication's
instantly transforms
employee engagement, customer experiences, and productivity across the entire company.
____________
Companies NEED this: Video is no longer a nice-to-have. Modern businesses need tools
that increase employee engagement (especially with remote employees), enable competitive customer experiences and reduce operating costs. They want a solution that makes working remotely feel no different than being in the office and tools that produce equal and seamless productivity. Plus, in an effort to reduce the number of fragmented applications an employee uses, businesses want “all-in-one” solutions that do it all (and do it all well).

- It’s free! Every user with a BTX Cloud Communication's voice seat gets a free Standard video seat which includes a built-in softphone for making/taking calls, unlimited 1:1 meetings, group meetings up to 40 minutes and 100 users, Chat, and a long list of high-value stand-out collaboration features you won’t find in any other video solution. And while a Standard seat offers users all the essential communication and collaboration functions they need, the paid Pro seat upgrade easily sells itself with high-value, purpose-built and compelling features every customer will want to enjoy.
​- Virtual video rooms, just like your office, are always “on” and always available BTX Cloud Communication's Rooms create highly personal, face-to-face interactions and nurture camaraderie whether working in the office or remotely. With features such as Lock & Knock and advanced admin/moderator controls, the entire Rooms experience can be controlled and enhanced with a simple click.

- Private Sidebar Conversations w/ Audio​ & Video (in Meetings & Rooms)-- An absolutely AWESOME way to maximize productivity and confidentiality during meetings and working sessions.

- Bookmarks--​ A true game-changer for meetings
and Rooms collaboration, especially for singlescreen users. Once you experience Bookmarks you won’t be able to live without it.

- Lightboard aka “The Weatherperson Feature”​ — This is one of those cherry-on-top features customers will adore using. Using our advanced yet easy-to-learn Lightboard tool, meetings and presentations come to life. Lightboard instantly elevates participant engagement and adds the kind of “wow” factor many organizations pay tens of thousands of dollars to obtain from complicated, hard-to-learn third party tools.
BTX Cloud Communication's gives every employee, whether working remotely or in the office, one easy tool for highly efficient, productive communication & collaboration.
​_________

    Contact BTX Cloud Communications for
    Next Generation Voice, Video, Messaging & Collaboration

Submit
​​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Communications Unleash the Power of the Modern Workforce

1/6/2022

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UCaas Platform
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BTX Cloud Communications that unleash the power of the modern workforce
BTX Cloud Communication’s
UCAAS PLATFORM: FEATURES OVERVIEW
The BTX Cloud Communications platform provides an all- in-one solution that gives businesses the innovative and reliable features they need.
​As businesses evolve and modernize, transition to remote work environments and seek to leverage the scalability and reach of cloud-based communication technology, the BTX Cloud Communication’s platform provides an all-in-one solution that equips
organizations of any size with the innovative and reliable features they need.
​
This document provides an exhaustive breakdown of the platform’s features and capabilities by BTX Cloud Communication’s ’s core product and solution offerings. This extended feature list is continuously updated as new features are released and existing features are enhanced — let us know if there’s something you need but can’t find.
BTX Cloud Communication’s Platform: Products & Solutions Overview
BTX Cloud Communication’s
Voice & Unified Communications Solutions

BTX Cloud Communication’s Hosted PBX & VoIP
BTX Cloud Communication’s UC & Mobile
Application (desktop Unified Communications client & fully integrated mobile application)
BTX Cloud Communication’s SMS
BTX Cloud Communication’s SIP Trunking
BTX Cloud Communication’s SD-WAN
BTX Cloud Communication’s Voice to Text
​BTX Cloud Communication’s APIs &
Integrated Solutions
Salesforce Integration
Microsoft Teams Integration
(in Beta, coming soon!)
Click-to-Dial Plugin for:
- Chrome
- Safari
- Internet Explorer
​Hosted PBX & VoIP
Hosted PBX (Private Branch Exchange)
is the modern version of the traditional telephone closet. It puts the “brains” of a phone closet into professionally maintained data centers, transforms business communications and improves productivity without purchasing expensive, complex phone system software and hardware that depreciates and becomes outdated. Voice over IP (VoIP) refers to cloud-based phone systems that are accessible through a high-quality broadband connection. VoIP is more cost- effective and scalable than traditional phone systems. Our platform’s award- winning Hosted PBX & VoIP offers:

​Call Conferencing
Conference Bridges:
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.
3-Way Conference Call: After making or receiving a call, a user may “conference in” any third party for a 3-way call.
​
Call Management
Attended Transfer:
Transfer a call to an extension or phone number after announcing the party to be transferred.
Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.
Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior and priority levels.
Barge: Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.
Burstable Virtual Call Paths: Call Paths are “burstable,” meaning you can configure your Hosted PBX to give extra call paths “on demand” to deliver additional calls beyond the number of paths purchased—up to 10 additional paths. The system will automatically track and bill the customers for the extra call paths and they will have use of the additional call paths for the remainder of the billing period.
Busy Call Forwarding: Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Call Forwarding: Forward calls via the portal, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.
Call Hold: Place calls on hold and play music or a commercial while a caller is on hold.
Call Park: Unlike a call placed on hold, a parked call may be picked up at another extension.
Call Queue: Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.
Call Recording: Selectively record calls for training or documentation purposes. Includes on-demand call recording codes (ex: *8 to pause call recording and *9 to start call recording). Note: Call Recording requires a dedicated server in the cloud.
Call Routing Time Frames: Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours, and holiday hours).
Call Waiting Indicator: Indicates an incoming call (and Caller ID if available) while another call is in process.
Caller ID: Customize the appearance of your outgoing Caller ID by outgoing number or extension.
Caller ID Blocking: Disable Caller ID for all outbound calls made from your Hosted PBX.
Caller ID Routing: Enables the creation of one or more inbound call routing tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination.
Cloud Extensions: Cloud Extensions are used to route a call to a specific destination without the use of a physical device/endpoint (Voicemail, Outside Number, Ring Group, etc). Note: Since there is no endpoint with a Cloud Extension, it cannot be placed in a ring group.
Direct Inward Dialing (DID): Set up a telephone number to dial directly to a device or extension.
Direct Inward System Access (DISA): Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.
Directed Call Pickup: Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.
Disable Outbound Dialing: Disable Outbound Dialing for specific extensions.
Do Not Disturb: A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.
Find Me (Digital Assistant): Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Forward Calls Locally or Remotely (via Phone or Web): Call Forwarding is easy to set up and manage from your desktop or on-the-go.
Incoming Call Blocking: “Blacklist” phone numbers to block them from calling your Hosted PBX.
Incoming Call Identification: Identify incoming calls by modifying the Caller ID to display Call Routing information.
Incoming Caller ID Routing: Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD or Call Queue.
Incoming Privacy Screening: Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Listen Live: Allows you to listen in on a selected extension, but not speak.
Live Person Answering: Set up a telephone number to ring a specific extension or a Ring Group—sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
Multicast Paging: A device feature that allows announcements through the loudspeakers of a group of phones or extensions. Note: phone specific; check per brand or model.
No Answer Call Forwarding: Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Office Intercom: Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
One Button Redial: A device or softphone
feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
1-6 Digit Extension Dialing: Hosted PBX extensions can consist of 1- 6 digits.
Outbound Dialing Rules: Configure which types of outbound calls users can make.
Outgoing Call Blocking: Prevent calls to specific numbers or services (e.g. a 1-900 number).
Premium Call Recording: Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to and download all call recordings generated from a single screen. By default, we store recordings for 90 days; you also have the ability to offload files to an SFTP server.
Ring Groups: Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Shared Virtual Call Paths: Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP Trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).
Speed Dial: A device or softphone feature that automates the dialing of a predetermined phone number.
Unattended Transfer: Transfer a call to another extension, group or phone number without announcing the party being transferred.
Voicemail: Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
Voicemail Box Monitoring: See when a voicemail message is left in up to three other voicemail boxes from your desk phone.
Visual Voicemail: After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed.
Voicemail to Text: Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note:Third-party text messaging rates may apply.

Music on Hold
Commercials on Hold (by Phone Number): You may upload multiple On Hold commercials to your Hosted PBX, and playback can be based on location or queue.
Music on Hold (Custom or Default): You have the choice to upload custom music files, or use our default music to be played while.

Origination and Termination
​​Domestic Origination:
Our platform provides local phone numbers or DIDs
in most areas in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice and flexibility of Voice over IP (VoIP).
Domestic Terminations: We provide competitive outbound call packages ranging from pay-as-you-go and prepaid minutes, to unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
E911 Support: Every location and phone number where you utilize a device or softphone must have an associated E911 entry in the Web Portal. The phone number associated with your location is then registered with the national E911 database. You are also responsible for updating this information with us if you move any device to a new location per our Terms of Service.
Endpoint Templates: We provide the ability to create, configure, and distribute phone program templates that can be used with our auto-provisioning servers. This feature streamlines the process of adding new phone models/vendors to our platform. The templates can contain button programming, phone feature access, custom branding logos, & more.
International Termination: We offer competitive international rates, which are available via our website and upon request.
Shared Line Appearance: The ability to emulate a “Key System” where each phone can have predefined line keys that represent a specific phone line. Calls are delivered to the line and all phones with that line key. Any phone can pick up the call and all others will see that it is in use. Calls cannot be transferred from that line, but can be put on hold or announced and picked up on the same phone or any other phone bearing the same line key. Note: this is essentially a “party line” with no privacy.
Toll Free Numbers: Utilize one or multiple toll-free numbers which may be routed to a specific outside DID, Auto Attendant, group or queue.

Reporting
Accounting and Billing Reports:
Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.
Activity Reports: Activity reports provide graphs of call traffic and virtual path usage for all call types that occurred during the past 90 days.
Call Center Reports: Detailed reports can be viewed for activity and performance statistics per agent or per queue. Reports include information such as answered and abandoned calls, and incoming calls per DID.
Call Detail Records: Real-time call logging is available within the portal. Information displayed includes call origin, destination, duration, date and time and call type (International, On-Net, etc.).
Call Traffic by Extension: Track the number of calls by individual extensions.
Call Volume Graphs: Histograms graphically display calling patterns and trends.

Virtual Auto Attendants
Multiple Top-level Auto Attendants:
Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.
Sub-level Auto Attendants: Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub-Level Auto Attendants for Sales, Support, etc.
Top-level Auto Attendants (Always On or Time-based): Allows callers to select menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants.
Our award-winning UCaaS platform enhances communication and collaboration across every aspect of your business.

BTX Cloud Communication’s UC
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BTX Cloud Communication’s UC is a comprehensive Unified Communications solution with a built-in browser-based softphone, fully integrated mobile app. UC keeps employees connected and productive whether onsite, remote, or on-the-go, with calling, voicemail, presence, chat, video, meetings & collaboration. Features include:
Call History: See all of your call history (incoming/outgoing/missed) from a single, actionable screen. You can search, filter, sort and even initiate calls. For non-recognized contacts ability to Create new contact or add to existing.
Call Recording: You can record all of your calls, some of them or even parts of calls (if purchased). On-demand Call Recording can be activated, paused, and even resumed during a call with a click of a single button. All of your initiated and downloaded from a single screen in BTX Cloud Communication’s UC.
​Calling: Users can make calls from
anywhere without the need for a desk phone. With only a headset and a computer, you can have all of the convenience of your office phone right at your fingertips no matter where you are. Ability to redial, perform 3-way call, mute, hold. Ability to perform Attended & Unattended transfers.
Chat: Chat & send images/files/videos with your colleagues (one to one or group) with a single click. Incoming chat notifications are handled through persistent, browser-based alerts.
Enterprise Contacts: Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts are automatically pulled into BTX Cloud Communication’s UC. Ability to add Personal contacts as well.
Meetings: Collaborate face to face, share screens, and chat with colleagues from any location with just your computer, a browser, and a headset.
Visual Voicemail: See all of your voicemail messages on a single screen with information like the date, duration, caller ID and an attached sound file that can be played. You can filter, call back and even delete messages from this screen. Voicemail transcription is also available if purchased.
Zero Configuration: There’s no need for complex setup and configuration or a long wait for phones to arrive. Start communicating immediately with only a browser and a headset.
Presence: You can view an enterprise contact’s presence if they are logged into UC or not. See presence if they are on a UC call or in a meeting as host.
Notifications: Receive in-app or browser notifications for Incoming & missed calls, Meeting & Message invites, Chat/SMS messages & voicemails. Browser tab notifications indicate the number of new message calls, voicemails & chat/SMS messages.
Extension Settings: Set, enable & disable your extension settings such as Do Not Disturb, Call Forward Always & Find Me.
​​
BTX Cloud Communication’s Mobile Application
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With BTX Cloud Communication’s UC’s fully integrated mobile application, the mobile phone becomes the mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID, and more to increase employee productivity whether working from home, at the office or on the go. BTX Cloud Communication’s Mobile includes many of BTX Cloud Communication’s UC’s most popular and convenient features, with new and additional features and functionality being added every month. Mobile app features include:
Calling: Make & take calls directly from the mobile app. Perform 3-way calling, call waiting, attended & unattended transfer, hold and mute.
Call History: See all of your call history (incoming/outgoing/missed) from a single screen with the ability to directly callback.
Call Recording: You can record all of your calls, some of them, or even parts of calls as needed with the mobile app (if purchased). On demand Call Recording can be activated, paused, and even resumed during a call with a click of a single button.
Conference Calls: Join conference calls with the click of a button. See the active conference lines you own and have access to as well as join without the need to remember numbers, access codes, and passwords.
Enterprise Contacts: Getting a colleague’s contact details no longer requires opening a separate corporate directory. All of your enterprise contacts are automatically pulled into the mobile app.
Mobile Office Extensions: IP desk phone features such as Auto Attendant, Unified Mailbox, and Find Me are seamlessly integrated into mobile workers’ laptops and smartphones.
Visual Voicemail with Voice to Text: See all of your voicemail messages on a single screen with information like the date, duration, caller ID and an attached sound file that can be played. You can filter and even delete messages from this screen. If voicemail transcription is enabled, you will receive an automated transcription of the message so that you can determine if it is important or something to address at a later time.
Settings: Enable & disable Do Not Disturb, Call Forward Always, select a ringtone to distinguish a BTX Cloud Communication’s call from a native one and select how you want to receive inbound calls.
BTX Cloud Communication’s SMS
Text messaging has become an essential communication channel for the modern workforce and consumers. Customers are choosing to interact with businesses via text — but often employees respond to those texts with their personal mobile number. With BTX Cloud Communication’s SMS, employees can quickly and easily connect with customers via text from a business number that protects their personal information and enhances professionalism for the business.
Features include:
Send/Receive SMS/MMS: With BTX Cloud Communication’s SMS, you can send 1-to-1 or group SMS messages (text) or MMS (images/video/documents) to customers and colleagues through BTX Cloud Communication’s UC via your business phone number.
List View: All of your messages are displayed in a descending list format, with their most recent messages at the top, along with message previews and bold/unbolded text for unread/ read messages.
Detailed Message View: Individual messages are displayed with timestamps, message history, participant lists and new message line indicators, so you always know when you left off.
Contact Matching: Phone numbers displayed in BTX Cloud Communication’s UC are automatically replaced with known contact names within SMS conversations,
Create New/Add to Existing Contact from within a Conversation: Unrecognized numbers in an SMS conversation can be quickly added to a user’s contact list, or added to an existing contact.
Delivery/Failed Delivery Receipts: BTX Cloud Communication’s SMS indicates whether a message was successfully delivered or not.
Name 1-to-1 / Group Conversations:
For easy identification, users can label their 1-to-1 or group conversations within BTX Cloud Communication’s UC.
Message Notifications: Users are notified as messages come in via notifications on their browser and within the BTX Cloud Communication’s UC interface, and with unread message count badges within the List View.
Search Capabilities: Messages can be searched by name, phone number, or conversation title.
Leave a Conversation: Users can choose to opt-out of a conversation at any time by leaving the conversation. If a conversation is left and a participant responds, the full message history is still preserved.
Mute a Conversation: When a conversation is muted, there will be no desktop or window notifications or sounds. Only badge counts will display.
Click-to-Dial Within Messages: Users can start a voice call with the participants of a conversation within the SMS message screen.
BTX Cloud Communication’s Voice-to-Text
BTX Cloud Communication’s Voice-to-Text solution uses Artificial Intelligence (AI) to instantly transcribe messages in a user’s voice mailbox. It then delivers those transcriptions to a user’s preferred devices via email, SMS, or BTX Cloud Communication’s UC & Mobile — delivering the flexibility and efficiency that employees have increasingly come to expect from their communications solutions.
Voicemail Transcription: If enabled, you will receive an automated transcription of the message so that you can determine if iit is important or something to address at a later time.
​
​BTX Cloud Communication’s Contact Center (CC) allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email.
BTX Cloud Communication’s Contact Center
The BTX Cloud Communication’s Contact Center (CC) solution is an evolution of traditional
call center functionalities and tools. Now, businesses can provide exceptional customer experiences by offering the digital communication options that are rapidly growing in use and favor: Live chat, SMS (text), email
and social media. Regardless of industry or business size, Contact Center is valuable for improving customer engagement at any stage of the customer relationship or buying process. Features include:
Agent Console: Agents have access to call controls, reason codes, call history, call recording controls, scripting, supervisor escalation, survey tools, and screen customization options.
ACD (Automatic Call Distribution) Routing Feature Set:
  • Agents: Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues.
  • Pause and Unpause: Ability for a call center agent to pause calls from ringing their phone while they complete a task or take a break.
  • Omni-channel Communications: Agents and customers can communicate via voice calls, live web chat, email or SMS/MMS without having to leave their agent console or use multiple proprietary applications.
  • Queues: If available agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency, or customizable rules.
  • Reason Codes: If an Agent needs to stop receiving calls temporarily, but does not want to log out of the queue, the agent can pause their incoming queue calls and provide a Reason Code to indicate why.
  • Tally Codes: When an agent receives a queued call and needs to assign it to a specific category for billing or other purposes, he/she can provide a Tally Code to indicate the nature of the call.
  • Zero Out: Allows a caller to leave the queue by pressing “0” to choose other call routing options, such as voicemail.
  • Call Back In Queue: The call center can
    put customers in a queue without forcing them to stay on the line. It will automatically dial them back once the appropriate agent is free.
  • Call Routing: Calls can be routed to any free agent, by team/queue, or by skill- based routing, ensuring that calls are sent to the agent with the most relevant experience.
  • Reporting: Supervisors have access to more than 50 canned reports including queue performance (by day, week, month and queue), agent performance (by day, week, month, and queue), media performance (i.e. voice, chat, text and email), IVR details including calls by hour and by number, and survey details including results by agent, question, or summary. Supervisors also have the ability to generate custom reports as needed.
  • Screen Pops: Relevant data collected from the customer during an IVR interaction as well as historical contact and account data pulled from the database can be delivered to the agent via screenpops, giving them quicker access to data that will assist with the customer interaction and call resolution.
  • Supervisor Console: Supervisors have the ability to listen in, whisper coach, barge-in, intercept/answer inbound agent calls, accept escalations, view/change agent status, monitor and manage the queue, enable alternate routing, set up and manage skill-based routing, view the call center dashboard and build, generate, and view reports. Supervisors also have access to call recording and workforce management / optimization features.
  • Third-Party & Custom Database Integration: Customer account and previous interaction information can be pulled from CRM systems as well as databases, whether they’re custom built or third-party. Contact Center can be integrated with them to deliver relevant data to customers and agents to improve customer engagement.
  • Workforce Management (WFM – see also separate WFM Feature section): Gives supervisors scheduling, forecasting and adherence capabilities built into BTX Cloud Communication’s Contact Center. With WFM, supervisors can perform administrative duties such as agent scheduling, call forecasting, real-time agent schedule adherence, PTO management, as well as manage multiple locations, shifts and pay periods.
  • Inbound IVR: The IVR can automatically collect important data from the customer about the nature of their inquiry, their personal information, and account details which can be delivered to the agent as the call is connected. Customers can also perform basic account inquiries and some self- service actions (e.g. bill payment, order status, tracking and account balance) with the IVR.
  • Outbound IVR: Organizations can perform basic outreach to customers without the need for a live agent to staff the campaign. Appointment confirmation, payment reminders, automated surveys and proactive information delivery can be handled by the outbound IVR.
BTX Cloud Communication’s SIP Trunking
A Session Initiation Protocol (SIP) Trunking solution is a virtual phone line that utilizes
a Broadband connection for access,
offering up to 40% savings over traditional telephone lines. SIP Trunking enables the ability to plan for peak concurrent call utilization across the enterprise versus
on a per-location basis, delivers immediate cost savings and provides a flexible and scalable business communications
solution. Features include:
Enhanced SIP Trunking: An enhanced SIP trunk delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system provides an alternate predefined route for incoming calls. Examples are: routing calls to an Auto Attendant, other SIP trunks (at other locations), voicemail or a Find-Me Follow-Me sequence. This disaster recovery feature is extremely powerful and flexible.
Standard SIP Trunking: A standard SIP trunk also delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system issues busy signals to the incoming callers.
BTX Cloud Communication’s Interactive Voice Response
BTX Cloud Communication’s Interactive Voice Response (IVR) enables automated inbound and outbound messaging to customers in your database. With IVR, businesses can streamline critical but time-consuming tasks like appointment reminders and satisfaction surveys, and provide customers with 24/7 phone-based self-service support. Features include:
  • Inbound IVR: Enables a caller to use their touch-tone phone to interact with a database and obtain self-service information on-demand.
  • Call Flow: Allows callers to navigate through a call flow application using their phone, with the option to zero out to an agent.
  • PBX Integration: BTX Cloud Communication’s IVR uses SIP trunks to connect from the cloud to any PBX/PSTN connection that supports SIP trunking. There are three (3) ways to deploy an IVR application:
 
  1. As a standalone system connected to the PSTN using a dedicated DID or toll-free number without any PBX at all (i.e. surveys, appointment reminders, etc.)
  2. Connected to BTX Cloud Communication’s directly through the platform
  3. Connected to any third-party PBX that supports SIP trunking
  • Database Integration: Integrate into any database platform that supports industry standard web services style API (Application Programming Interface). These include:
           -HTTP(S) GET/PUT
           -SOAP/XML (WSDL)
           -REST API
  • Outbound IVR: Allows the user to broadcast messages, via voice, SMS, or email to a set group of customers that can be uploaded to the IVR platform.
  • TTS (Text To Speech): TTS uses the computer voice instead of a recorded prompt. BTX Cloud Communication’s IVR enables the business to record their own prompts specific to their unique needs or application of IVR. TTS should only be used for prompts that are variable in nature (i.e. names, addresses, etc.). Normal prompts (i.e. dates, times, money, etc.) should be recorded by a human voice to create a better caller experience.
​BTX Cloud Communication’s API & Integrated Solution
As the average number of software programs used in the modern office environment continues to increase, so does the need for these separate applications to work with one another in a seamless and efficient manner. BTX Cloud Communication’s addresses this by integrating with the platforms and programs employees rely on every day to do their jobs. Integrations include:
  • API Suite: We provide an application programming framework to allow other parties to obtain and pass information to our platform from other programs or systems. Some of the capabilities will include, but are not limited to: Presence and Click-to-Dial, Call Control and Status, & Call Logging.
  • Hosted Fax: Allows you to send faxes from your computer, which can then be received via email or routed to a physical fax device. This feature provides immediate access to faxes—anywhere, anytime and from any device.
  • Microsoft Outlook Plugin: Optionally installed with Outlook 2010 and 2013, this provides users with the following features: Click-to-Dial, Screen Pops and Call Logging.
  • Microsoft Teams Integration: (in Beta, coming soon!)
  • Salesforce.com Plugin: An installable plugin for users of Salesforce.com supporting Click-to-Dial, Screen Pops and Call Logging.
  • Screen Pops: A small pop-up window that displays inbound Caller ID information on the user’s screen.

    Contact BTX Cloud Solutions to Power up your workforce experience

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​​​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Next Gen Voice, Video, Messaging and Collaboration Video

1/6/2022

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BTX Cloud Next Gen Voice, Video, Messaging and Collaboration Video
Our UCaaS platform was built to meet modern communication needs and is trusted by more than 23,000 businesses and nearly 320,000 users. ​
​Looking for UCaaS solutions for your business?  BTX Cloud Communications can help you
Our platform allows users to use a phone, a mobile client, or even a desktop as you communications device
​Phone
Mobile Device Client
UC Web Client 
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Any device from any place at any time

    BTX Cloud Communications are ready for you

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​​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Empowering the Modern Business with UC

1/6/2022

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BTX CLOUD UC
EMPOWERING THE MODERN BUSINESS WITH UC
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Discover BTX
​Cloud UC
  1. The Modern SMB & Market Trends
  2. Introducing BTX Cloud Platform
  3. Businesses that Need UC
  4. BTX Cloud UC
  5. BTX Cloud Contact Center
  6. Resources

The Modern SMB’s Needs Have Changed
  • Remote workers in multiple offices or locations
  • Disparate workforces (BYOD trend is here to stay)
  • Productive, efficient, seamless communication, collaboration, and interaction has never been more critical

Market Data & Trends — Mobile & Video
Mobile Adoption
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Video Adoption
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Modern Businesses Need Modern Office Capabilities
With BTX Cloud UC, work from anywhere (with just a mobile phone or computer!)
  • Productivity on any device, without multiple applications, via one unified interface
  • Flawless communication
  • Epic collaboration
  • Seamless and efficient interaction for remote workers
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The Platform
​●UC & Mobile
●Contact Center & IVR
●Hosted VoIP
●SIP Trunking
​●SMS
●SD-WAN
●Voice to Text
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BTX Cloud UC at a Glance
●Full-featured Unified Communications as a Service (UCaaS) platform complete with:
  • The most competitive UC Client available
  • Integrated Mobile application
  • Award-winning Contact Center solution
●The next era of Unified Communications

Snapshot of a Business that Needs
BTX Cloud UC
  • Experiencing expansion, shrinkage or movement of any kind, OR, has multiple locations
  • Some or all of workforce is (or will be) reliant on mobile phones
  • Has outdated or legacy phone systems or communications technology
  • Wants cost-efficient, scalable and easily maintained communications solutions
BTX Cloud UC
  • Zero configuration
  • Make and take calls on the go
  • Simplified mobile onboarding
  • Enterprise contacts & User Presence
  • Soft phone calling
  • Chat (individual and group)
  • Meetings (with video)
  • Screen share
  • Settings and more...
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BTX Cloud Contact Center
●Omni-channel or Voice only
●Multimedia Customer Engagement
  • Live Web Chat
  • SMS ACD
  • Email ACD
  • Fax/Email Integration Inbound/Outbound
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    Contact BTX to Empower Your Business with UC Communications

Submit
​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Mobile User Guide for IOS Apple

1/5/2022

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Install
Download the CoreNexa Mobile app from the IOS app Store
Using the UC Client:
  1. ​Under the application module select Mobile Download
  2. Scan the QR code
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Login
Once the app is installed on your device
  1. Tap the CoreNexa Mobile icon
  2. On the sign in screen there are 2 ways to sign in: 
a. Enter your username and password
b. Scan the QR code in the UC client
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Landing Screen
​
Once Logged in for the first time the app will land you on the default landing screen on the Dial pad. Subsequent visits will take you to the last menu option that you closed the app on.

From the landing screen you can perform the following:
  • Make a call
  • View your Call History
  • View/edit your contacts
  • Search by name, phone number or extension

​Dial Pad
Use the Dial pad to place calls
  1. The following actions are available while on a call:
a. Mute
b. Dial Pad   
c. Audio - switch between microphone, speaker and connected bluetooth devices
d. Hold  
e. Record (if enabled)                                                                      
f. Transfer            ​
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Audio
While on an active call you can switch between microphone, speaker and connected bluetooth devices.
To switch press the audio button and select which option you want to use by pressing that option
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Call Waiting
While on an active call you have the ability to receive a second inbound call. When the call arrives, you will be presented with a screen to make the following selection:
  • Hold & Accept
  • End & Accept
  • Decline
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​Recent Calls
Recent call provides a view of all incoming, outgoing, and missed calls.
At the top of the screen there are two tabs: All & Missed
  • All will display all types of call activity
  • Missed will provide only missed calls
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Each entry will provide the following:
  • Direction of call
  • Name / Number
  • Date & time
  • Ability to call
  • Ability to create contact
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​Contacts
Contacts are organized under 4 tabs:
  • Favorites
  • Corporate
  • Personal
  • Local

1. To favorite a contact, click on the contact entry and select the Favorite icon
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​2. To share a contact, click on the contact entry and select the Share icon
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​​​3. To call a contact directly from the contact entry, press the phone icon
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​Search
Search through your Contacts and Recent Calls by Name, Company name, phone number or Extension. Start typing and all matches will appear.
For example, if you type in 610, then all matches that have 610 will appear. As you keep typing in additional numbers the search will narrow down.
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Voicemail

1. Click on the Voicemail menu item to see your visual voicemail.
     a, The following information is available for each voicemail received​
  • ​​Caller ID:the name & number of the person tht left you a voicemail
  • Date & time
  • voicemail transcription (If enabeled)
2. the following actions are available for each voicemail:​
  • Listen to voicemail
  • Callback
  • Send voicemail via email
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  • Delete by sliding voicemail entry to the left
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  • To delete multiple voicemails:
  • ​Click avatar of one of the voicemails for deletion. You will notice a checkbox appears
  • Select the other voicemail(s) you want to delete
  • Click Delete icon in the top right hand corner
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  • To delete all simply click Select Alll checkbox in the top left hand corner the click the Delete icon

Conference Calls
Provides a quick and easy way yo moderate or attend a conference call.
  1. A list of all conference call rooms will be provided.
  2. Simply find the conference call you wish to moderate or attend and select the Attendee or Moderator button. The call will be instantly connected.
  3. if there is a conference call bridge you frequently join simply click on the star to make it a favorite and it will appear at the top of the list.
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Virtual Attendant
Virtual attendant serves as a virtual receptionist that greets customers while routing then to an available employee or to alternate devices of the employee they are trying to reach. The BTX Cloud CoreNexa mobile provides the ability to perform this directly from the app.
  • Select the Virtual attendant
  • Select the Business Hours or After Hours
  • make changes to Schedule, Greeting, or Routing
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Settings
Control Data Usage

if you want to control your data usage while using the CoreNexa Mobile app, you can select the desired data network with which to make and receive calls.
Inbound Calling
the inbound calling option allows the ability to set inbound call control:
  • Accept inbound call via Wifi & Cellular
  • Accept inbound calls via Wifi
  • Do not accept inbound calls
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Do Not Disturb
Allows the ability to stop notifications, alerts, and calls.
  • To turn on: turn slider to right
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Note: when you enable "Do Not Disturb" or "Call Forward Always" an indicator appears in the lower right-hand corner of the main menu signaling these features are turned on.
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Call Forward Always
Enables call forwarding to a preferred location.
  1. To turn on - Click on the option
  2. Select the Destination type
  3. Click Save
  4. When you go back to the main settings screen, the Call Forward Always icon will display "On"
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​Recent Calls
Display recent calls from preferred extension. if you have more than one extension, select he "all Extensions" option.
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​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud Mobile User Guide for Android

1/5/2022

0 Comments

 

Mobile App User Guide

Install
There are 2 ways to install the BTX Mobile App:
Using UC Client:
  1. Under the application Module, select Mobile Download.
  2. Scan the code using a QR Reader on your mobile device
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Directly from the App Store or Google Play Store
Download the CoreNexa Mobile app From the Google Play Store
Follow the instructions to install
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Login
Once the app is installed on your device:
  1. Tap the CoreNexa mobile Icon
  2. On the sign in screen there are 2 ways to sign in:
a. Enter your username & password                                                                                                             
b. Scan the QR code in UC Client                                                                                                                    
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Navigating Around the App
The main screen is the list of menu options that provide all the functionality of the app.

As you click into each menu item, click on the menu icon
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​to be taken back to the main menu

Landing Screen
​
Once Logged in for the first time the app will land you on the default landing screen on the Dial pad. Subsequent visits will take you to the last menu option that you closed the app on.
From the landing screen you can perform the following:
  • Make a call
  • View your Call History
  • View/edit your contacts
  • Search by name, phone number or extension

Dial Pad
Use the Dial pad to place calls
  1. The following actions are available while on a call:
a. Mute                                                                                                                                            
b. Dial Pad                                                                                                                                      
c. Audio - switch between microphone, speaker and connected bluetooth devices
d. Hold                                                                                                                                            
e. Record (if enabled)                                                                                                                 
f. Transfer                                                                                                                                     
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Audio
While on an active call you can switch between microphone, speaker and connected bluetooth devices.
To switch press the audio button and select which option you want to use by pressing that option
Picture

Call Waiting
While on an active call you have the ability to receive a second inbound call. When the call arrives, you will be presented with a screen to make the following selection:
  • Hold & Accept
  • End & Accept
  • Decline
Picture

Recent Calls
Recent call provides a view of all incoming, outgoing, and missed calls.
At the top of the screen there are two tabs: All & Missed
  • All will display all types of call activity
  • Missed will provide only missed calls
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Each entry will provide the following:
  • Direction of call
  • Name / Number
  • Date & time
  • Ability to call
  • Ability to create contact
Picture

Contacts
Contacts are organized under 4 tabs:
  • Favorites
  • Corporate
  • Personal
  • Local
1. To favorite a contact, click on the contact entry and select the Favorite icon
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2. To share a contact,click on the contact entry and select the Share icon
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​3. To call a contact directly from the contact entry, press the phone icon
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Search
Search through your Contacts and Recent Calls by Name, Company name, phone number or Extension. Start typing and all matches will appear.
For example, if you type in john, then all matches that have John will appear. As you keep typing in additional numbers the search will narrow down.
Picture

Voicemail
1. Click on the Voicemail menu item to see your visual voicemail.
  • The following information is available for each voicemail received​
  • Caller ID:the name & number of the person tht left you a voicemail
  • Date & time
  • voicemail transcription (If enabeled)
2. the following actions are available for each voicemail:
  • Listen to voicemail
  • Callback
  • Send voicemail via email
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  • Delete by sliding voicemail entry to the left
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  • To delete multiple voicemails:
  • Click avatar of one of the voicemails for deletion. You will notice a checkbox appears
  • Select the other voicemail(s) you want to delete
  • Click Delete icon in the top right hand corner
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  • To delete all simply click Select Alll checkbox in the top left hand corner the click the Delete icon

Changing Your Voicemail Greeting
1. To create/edit your voicemail Greeting, click Greeting in the top left hand corner
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2. Select the mailbox from options. Select the greeting you with to edit/create.
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3. Tap the Record button to start/stop recording and click Save Changes at the bottom of the screen.
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Conference Calls
Provides a quick and easy way yo moderate or attend a conference call.
  1. A list of all conference call rooms will be provided.
  2. Simply find the conference call you wish to moderate or attend and select the Attendee or Moderator button. The call will be instantly connected.
  3. if there is a conference call bridge you frequently join simply click on the star to make it a favorite and it will appear at the top of the list.
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Virtual Attendant
Virtual attendant serves as a virtual receptionist that greets customers while routing then to an available employee or to alternate devices of the employee they are trying to reach. The BTX Cloud CoreNexa mobile provides the ability to perform this directly from the app.
  • Select the Virtual attendant
  • Select the Business Hours or After Hours
  • make changes to Schedule, Greeting, or Routing
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Settings
Control Data Usage

if you want to control your data usage while using the CoreNexa Mobile app, you can select the desired data network with which to make and receive calls.
Inbound Calling
the inbound calling option allows the ability to set inbound call control:
  • Accept inbound call via Wifi & Cellular
  • Accept inbound calls via Wifi
  • Do not accept inbound calls
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Do Not Disturb
Allows the ability to stop notifications, alerts, and calls.
  • To turn on: turn slider to right
Picture
Note: when you enable "Do Not Disturb" or "Call Forward Always" an indicator appears in the lower right-hand corner of the main menu signaling these features are turned on.
Picture
Call Forward Always
Enables call forwarding to a preferred location.
  1. To turn on - Click on the option
  2. Select the Destination type
  3. Click Save
  4. When you go back to the main settings screen, the Call Forward Always icon will display "On"
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Recent Calls
Display recent calls from preferred extension. if you have more than one extension, select he "all Extensions" option.
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​​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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BTX Cloud is a One-Stop UCaaS Shop

1/4/2022

0 Comments

 
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​Unified Communications as a Service (UCaaS), the third party network delivery of communication applications, has opened the door for Managed Service Providers (MSPs), Value Added Resellers (VARs), and IT Solutions Providers to take market share and capture new revenue streams from the large telecommunications providers.
Because companies of all sizes can benefit from unified communications, there is no limit to opportunity. In fact, In fact, noted market research firm Frost & Sullivan has forecasted that the UCaaS market will grow from $8.69 Billion in 2020 to $15.92 Billion in 2024 —that’s an impressive
Compound Annual Growth Rate (CAGR) of 16.34%.
But what does UCaaS mean for you? This can be answered by addressing an equally important question: What does UCaaS mean for you? According to IDG Enterprise, much of UCaaS market growth is being powered by companies wanting to increase employee collaboration and productivity, and to accommodate more mobile workforces. By offering a complete package of unified communications services, You can provide solutions for improving efficiency while reducing your communications vendors to a single provider – you no longer need to juggle multiple vendors and their respective platforms and technology, while hoping their services are somewhat compatible with one another. You can offer it all, and because the services are delivered from the same platform, you can guarantee simplified management and ease-of-use.

“Because companies of all sizes can benefit from unified communications, there is no limit to opportunity.”
​___________

BTX is your ​one-stop-shop provider of all things unified communications, such as Hosted PBX, VoIP, SIP Trunking, Messaging and Presence Technology, and Video Conferencing.

Unified Communications Products & Solutions

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​Hosted PBX & VoIP

Private Branch Exchange (PBX) traditionally refers to the telephone closet of old. With Hosted PBX, you can
now provide a complete phone solution that is housed in a professionally maintained data center without
purchasing expensive and legacy phone system hardware and software. When combined with Voice over IP
(VoIP), a high quality broadband connection replaces the traditional phone line, and allows your customers
to utilize your communication solution no matter where they’re located.
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​SIP Trunking

SIP Trunking is the go-to signaling standard for real-time VoIP communications. A SIP Trunk is a broadband, virtual phone line that can save your customers up to 40% of the cost of traditional ph one lines. Additionally, SIP Trunking is easily scalable to meet your customer’s growing or seasonal demands.
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​Virtual Auto Attendant and Mobile VoIP

​The rise of mobile employees and Bring Your Own Device (BYOD) environments has led to unique
requirements. You can address your customers’ needs by offering a virtual auto attendant or mobile VoIP.
With a virtual auto attendant, your customers can have unified mailboxes, trackable devices, and complete
accessibility through their laptop or smartphone. Call flows can be easily routed through IP desk phones
and softphone client.
​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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Unified Communications: All-in-One Voice + Video

1/3/2022

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One Tool for Voice, Video, Messaging & Collaboration; Zero Configuration

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Designed as a communication and collaboration-first solution and NOT just a place to hold meetings, BTX's all-in-one voice, video, messaging and collaboration solution is Unified Communications the way it was always meant to be. One tool that does it all, BTX's Cloud capabilities are truly unified, seamless, easy-to-learn and easy-to-use. Access calling, contacts, video, meetings, chat, SMS, virtual rooms and much more— all integrated with Google Workspace and Microsoft 365 contacts and calendars with Single Sign On for incredibly transformative everyday work experience.

No software or hardware to buy. No headaches. No complicated tech-setup. No hassle.
Get customers up and running in minutes with just an internet connection and laptop or mobile device. 

IT'S NEVER BEEN EASIER TO
Communicate & Collaborate

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BTX's all-in-one UC solution is comprehensive AND easy-to-use from anywhere in the world,  on any device. Unlike other video, meeting or collaboration products on the market, BTX's voice, video, messaging and collaboration capabilities are next-gen Unified Communications as a Service (UCaaS) and a better, more productive, more cost-effective way to do business. Users get a built-in softphone for making and taking calls, extensive calling features (Call Move, visual voicemail, call transfer, three-way calling etc.), HD video, meetings, messaging (Chat & SMS), virtual rooms and advanced collaboration features in one tool.
Now there's a better way to employees connected, productive and engaged; BTX delivers highly secure and reliable all-in-one voice, video, messaging and collaboration, all easily accessible with the downloadable desktop app or via the browser and mobile clients. 

Want to future-proof your business?
​BTX is your "one-stop-shop" for your customers' communication & collaboration needs.

​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
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Mitel MiCloud Business

10/21/2021

0 Comments

 
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Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.

​KEY BENEFITS

​BE MORE PRODUCTIVE
​Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.
DELIVER BETTER CUSTOMER SERVICE
​Integrate MiCloud Business with your contact center to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.
SIMPLE AND SECURE
Enjoy a system that’s simple to use and manage: there are no boxes to install, no software to maintain. You get high reliability, exceptional quality and enterprise-class security through our state-of-the-art cloud.
​FEATURES
  • Local phone numbers
  • Unlimited local calling
  • Free/Unlimited long distance calling in the U.S. and Canada
  • Local number portability
  • Mobile twinning
  • Hot desking
  • Corporate auto attendant
  • Automatic transition between day/night routing
  • Customized music on hold
  • Voicemail with email forwarding
  • Hunt/Ring groups
  • Audio conferencing
  • Interoffice 4-digit dialing
​
  • Localized E911
  • Call transfer
  • Call forwarding
  • Call park
  • Call hold
  • System speed dial
  • User speed dial
  • Direct page
  • Individual record a call
  • Do not disturb
  • Call history
  • Outbound caller ID (name and number)
GET MORE DONE – FROM ANYWHERE
Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction
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​​For more support Please call or visit https://www.btxchange.com/btx-cloud-support.html
BTX | Business Telephone Exchange
929 Berryessa Rd Suite#10  San Jose, CA 95133
Phone (408) 200-7810 Email support@btxchange.com | Website www.btxchange.com 
IP/PBX | SUPPORT | SERVICE | SOLUTIONS
0 Comments
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